AkzoNobel · 9 hours ago
Customer Service Rep - Waukegan 1st shift
Waukegan, East Water Street1
Full-time
Onsite
Mid Level
$22/hr - $22/hr
4+ years expAkzoNobel is a leading paints and coatings company with a commitment to sustainability and innovation. They are seeking a Customer Service Representative to ensure professional interactions with customers and support the order processing and complaint resolution for the Aerospace market segment.
Chemical EngineeringConstructionElectronicsIndustrialIndustrial AutomationSustainability
Responsibilities
Processes order receipts efficiently, prioritizing timely order processing and outstanding customer interactions and relationships
Registers and processes customer orders in the ERP system received via electronic mail, phone or through other contact parties with the customer
Ensures order processing is handled correctly in full, and within guidelines
Supports the order to cash process and collaborates with third party collection agency to resolve collection issues with customers
Initiates and tracks PMMT (new product set up and color) requests
Escalates PMMT’s as required and follows up on urgent requirements
Raises issues in delivery and/or invoice process with concerned parties
Tracks status of orders and expedites through the system when necessary by coordinating with Planners and Logistics
Acts as first level contact with customer for answers to questions and in attempting to resolve complaints
Finds solutions for customer needs (e.g. additional and/or alternative products) through advanced customer, market, product and specification knowledge
Provides price quotations to direct accounts and for non-standard pricing within 24-48hours
Enters customer complaints
Coordinates resolution and initiates credits or RMA’s when applicable
Initiate, and investigate, corrective actions and determine root cause on any Customer Service-related issues
Resolves complaints appropriately through RMA or credit process
Initiates necessary changes to CS processes to reduce/eliminate CS caused complaints
Supports enhancements to training programs for customer service-related process by offering suggestions to CS Manager
Supports the training of new Customer Service team members
Completes registering / filing / archiving of customer service-related documentation in SAP
Assures cooperation between customer service and field force regarding administration of customers’ orders
Allocating products for shipments
Adheres to all applicable corporate as well as site policies/procedures with regards to personal conduct/HS&E standards and acts in compliance with all regulations
Runs open order reports
Delivers custom information on high profile accounts as required
Qualification
Required
Knowledge & Work Experience – Paints & Coatings industry or any B2B Specified Products industry Environment
4-5 years of work experience in customer services and/or sales support
Strong proficiency in the use of SAP or similar ERP systems
Skills – Excellent customer service orientation, stakeholder management, communication and presentation, conflict management, commercial and business acumen, basic understanding of financial concepts related to sales and customer services
Preferred
Associate's or bachelor's degree preferred
Microsoft: Excel, Words, Power point is a plus
Benefits
401K retirement savings with 6% company match
Medical insurance with HSA
Dental, Vision, Life, AD&D benefits
Generous vacation, sick and holiday pay
Short & Long term disability
Paid Parental leave after 1 year
Career growth opportunities
Active Diversity & Inclusion Networks
Employee referral bonus
Employee appreciation days
Company
AkzoNobel
AkzoNobel is a chemical manufacturing company that provides paints and coatings solutions and services for various projects worldwide.
10001+ employees
H1B Sponsorship
AkzoNobel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (9)
2022 (11)
2021 (2)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-01-01Post Ipo Equity
1999-04-01IPO
Leadership Team
Stefan Malmsten
Director Digital Technology
Recent News
2026-01-06
2025-12-19
Company data provided by crunchbase