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GE HealthCare · 11 hours ago

Clinical Applications Operations Specialist

United States

Full-time

Remote

Entry Level

$64K/yr - $96K/yr

2+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Clinical Applications Operations Specialist provides critical support to the clinical applications organization by acting as a subject matter expert, managing operational tasks, and improving customer experience through effective communications and processes.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Daily execution of specialized expertise and depth of technical knowledge in operations

Applies general knowledge of business developed through education or experience

Interpretation of procedures to resolving problems, with mindfulness to how each step and team member contribute to the overall operational execution

Ability to independently solve problems with significant degree of complexity

Maintain and respond with urgency to all incoming requests of applications operations for field assistance including, but not limited to, applications scheduling, application tool support, availability of training days, relevant metrics and data

Drive improvements in customer experience through efficient and effective operations and customer communications processes

Provide administrative support to the Clinical Applications team by alleviating workload through tasks such as onsite and remote schedule management and facilitating effective communication among project managers

Enable daily operations of applications organization, readily catching and owning tasks that prevent focus on the customer and clinical applications specialists, including scheduling of resources, extension of training expirations, cancellations, financial inquiries, and MCT (My Customer Training) guidance

Other special projects as needed

Qualification

Operations experienceCustomer service experienceTechnical knowledgePowerPointExcelWordOutlookTime managementOrganizational skillsInterpersonal skillsCommunication skillsTeam-orientedProblem-solving

Required

High School Diploma, GED, or local equivalent with minimum 2 years of Operations/Customer Service experience

Strong, demonstrated knowledge of current computer/office communications technologies with expertise in PowerPoint, Word, Excel and Outlook

Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment with effective time management and organizational skills

Excellent interpersonal, verbal and written communication skills

Ability to energize, develop, and build rapport

Act with optimism, humility, and hustle

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees