KLA · 15 hours ago
Customer Support Engineer
Denison, TX
Full-time
Onsite
New Grad, Entry Level
$23.71/hr - $40.29/hr
0+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Customer Support Engineer is responsible for customer service activities related to troubleshooting, diagnosing, and repairing complex capital equipment at customer sites, ensuring operational quality and customer satisfaction.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site
Ensure equipment enhances customer production
Repair and modify equipment at customer facility
Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist
Repair of system level issues are based on CSEs technical knowledge, education, and training. Board vs.system level troubleshooting is split :50/50
In analyzing and diagnosing equipment issues, CSEs may access and determine a problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions. CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues
Prepare quotes for customers based on labor, travel expenses incurred, and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc
Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines
The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities. CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Qualification
Required
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems
Analytical skills
Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment
Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems
Preventive Maintenance (PM) aspects of assigned equipment set
PM work can be done with instruction of a manager or senior engineer
Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids
Microsoft Office suite proficiency is required
Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required
Basic Semiconductor industry process knowledge required. KLA class for Introduction to semiconductor processes will be provided
Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area
Ability to troubleshoot issues/failures in software and electronic systems
Associate's Level Degree and 0 years related work experience
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
news.com.au — Australia’s leading news site for latest headlines
2025-08-01
2025-08-01
Company data provided by crunchbase