CCS · 12 hours ago
Customer Service Call Center - Duluth On Site $19/hr
Duluth, GA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrCCS is a company redefining chronic care management through at-home patient care. The Patient Advocate Representative I will deliver first-class customer service, handle patient inquiries, and ensure accurate processing of orders in a call center environment.
InternetRetailSports
Responsibilities
Obtains and process authorizations for reorders
Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation
Ensures patients have all required medical documentation to permit billing of services as assigned
Maximizes patient base through retention efforts and cross-selling via phone
Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities
Maintains a strong understanding of medical documentation, Insurance requirements and company procedures
Maintains a high degree of confidentiality always due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Qualification
Required
Minimum high School diploma or GED equivalent
Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
Strong attention to detail, multi-tasking, communication, and organizational skills are essential
Exceptional phone and email etiquette
Position may require evening and weekend availability
Preferred
Customer Service Experience Preferred
Benefits
Attractive Incentives
Monday through Friday Schedule
Intimate Office Environment
Professional Growth
Supportive Team
Great Benefits
Competitive Salary
Bonus/Incentive Opportunities/commission: (if applicable)
Comprehensive Benefits:
+ Medical, dental, and vision insurance
+ 401(k) with company match
+ Paid time off (vacation and holidays)
Growth & Development:
+ Ongoing training and professional development
Work-Life Balance:
+ Remote or hybrid work options (if applicable)
+ Wellness programs and mental health support
Company
CCS
CCS is the original online skate shop. Home of the iconic catalog that brings you all the best products straight to your door
Founded in 1985
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Cohere Capital
2021-01-20Private Equity
Leadership Team
Daron Horwitz
Chief Executive Officer
Patrick Novak
Chief Operating Officer
Recent News
Company data provided by crunchbase