Las Vegas Sands Corp. · 13 hours ago
Director - Incident Engineering & Reliability
Dallas, Texas
Full-time
Onsite
Director/Executive
10+ years expLas Vegas Sands Corp. is seeking a Director - Incident Engineering & Reliability to lead engineering teams in technical troubleshooting and incident response. The role involves managing the enterprise on-call engineering model, improving platform resilience, and driving continuous improvement in incident management processes.
HospitalityLeisureTourismTravel
Responsibilities
Lead teams of engineers who respond to P1/P0 outages, service disruptions, and operational failures
Ensure the right SMEs are mobilized and equipped to support Major Incident Managers and Service Operations
Provide technical support to the incident commander without owning the bridge or convening stakeholders
Own the enterprise on-call model – rotations, runbooks, escalation paths, training, and tooling
Improve burnout management, coverage, skill depth, and response readiness
Develop technical playbooks, failure mode checklists, recovery patterns, and operational runbooks
Maintain a 'bench strength' model ensuring deep subject-matter coverage across platforms
Partner with SRE and platform owners to build reliability guardrails, design patterns, and test strategies (SLOs, chaos, degradation handling)
Drive post-incident problem management handoffs and ensure technical RCAs feed architectural or engineering work
Identify automation opportunities for detection, triage, and recovery
Work with domain teams to deliver no-blame postmortems that translate into prioritized backlog items
Build a pipeline of incident-capable engineers and full-stack responders
Develop training, simulations, tabletop exercises, and technical onboarding for resilience roles
Serve as technical counterpart to the Director – Major Incident Command
Support them with diagnosis clarity and explainability, without taking command of the incident lifecycle
Perform job duties in a safe manner
Attend work as scheduled on a consistent and regular basis
Perform other related duties as assigned
Qualification
Required
At least 21 years of age
Proof of authorization to work in the United States
Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
Must be able to obtain and maintain any certification or license, as required by law or policy
10+ years of experience in engineering operations, SRE, platform engineering, or infrastructure domain leadership
Demonstrated experience running technical responders or on-call rotations
Strong depth across cloud, infrastructure, network, virtualization, database, identity, and monitoring domains
ITIL familiarity (not incident management ownership, but response integration)
Experience with chaos engineering, observability stacks, reliability engineering maturity programs
Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience
Calm, analytical, escalation-aware engineering leader
Able to influence platform owners without positional authority
Strong cross-domain technical translator capable of coaching engineers during high pressure
Belief in blameless postmortems, automation culture, and service ownership
Must be available to work varied shifts including nights, weekends, and holidays, to ensure 24/7 coverage
Provide off-hours support on an infrequent, but as needed basis during critical incidents. (Potential shifts may run 24/7 due to the need of the business.)
Ability to travel domestically and internationally
Team Members are required to be on site within the IT Command Center
Company
Las Vegas Sands Corp.
Founded in 1990, Las Vegas Sands is the preeminent developer and operator of world-class integrated resorts that drive valuable business and leisure tourism in the regions where we operate.
10001+ employees
H1B Sponsorship
Las Vegas Sands Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-11-03Post Ipo Secondary
2004-12-15IPO
Leadership Team
R
Randy Hyzak
Executive Vice President and Chief Financial Officer
C
Calvin Siemer
Senior Vice President Global Human Resources & Labor
Recent News
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