Sysmex America, Inc. ยท 12 hours ago
Engineer I, Service - Regional (Louisville, KY)
Jefferson County, KY
Full-time
Onsite
New Grad, Entry Level
$25.24/hr - $39.66/hr
0+ years expSysmex America, Inc. is a leader in innovative diagnostic equipment and information-management systems, headquartered in Lincolnshire, Illinois. They are seeking a Service Engineer I responsible for servicing Sysmex product lines, ensuring customer satisfaction through technical excellence and communication, while performing maintenance and repair services.
Health Diagnostics
Responsibilities
Install, maintain, and repair Sysmex instruments and systems, including:
Identifying and analyzing instrument problems
Repairing to meet specifications
Escalating exceptional issues to minimize customer down-time
Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies
Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes
Monitor and respond to communication devices during all scheduled times
Support and provide ownership of technical issues at existing customer sites
Work cross-functionally with other Sysmex Associates (SE/TC/HSAM/CAS) to ensure total customer resolution and maximize very satisfied customer base
Properly document all service related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records
Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates
Miscellaneous duties include:
Maintain expenses within guidelines
Maintain high level of customer account management and organization skills
Maintain control of parts inventory and all company property
Perform duties in such a manner as to develop confidence, promote goodwill, and Maintain or improve credibility with regard to quality of products and customer service
Promote Sysmex America, Inc. as a leader in the diagnostic market
Promote effective, positive and productive communication and teamwork between all Sysmex personnel
Other duties and projects as may be assigned
Qualification
Required
Associates Degree required or 0-4 years equivalent experience in electronics, laboratory/biomedical technology, or military experience in a technical field
A valid driver's license as this role requires driving and loading and unloading from the vehicle items such as tools, equipment, parts and supplies
Electronics, biomedical or laboratory science
Completion of Sysmex-certified instrument training
Excellent command of English, both verbal and written
General computer knowledge in a Windows environment is required
Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems
Outstanding listening skills, patience and understanding
Demonstrated presentation and influence skills
Team orientation; demonstrated facilitation skills
This job requires satisfaction of the credentialing requirements of Sysmex's customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19
Preferred
Bachelors Degree preferred
Direct experience with Sysmex Hematology instruments in a service, applications, technical support, or other capacity would be desirable
Prior field service or laboratory experience is preferred
Basic knowledge of LIS systems and interfacing principles desirable
Second language desirable (Spanish, French or Portuguese)
Benefits
Health care plan(medical, vision, and dental insurance)
Annual incentive bonus
Paid time off
Parental leave
Bereavement leave
401(K) for all eligible employees
Company
Sysmex America, Inc.
Sysmex America, Inc.
1001-5000 employees
H1B Sponsorship
Sysmex America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (3)
2023 (5)
2022 (7)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-07-25IPO
Leadership Team
Andy Hay
Chief Executive Officer
Chris Cappella, CPA
Chief Financial Officer
Recent News
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