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Restoration Management Company · 3 weeks ago

Project Manager

Hayward, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $90K/yr

Restoration Management Company, Northern California's largest emergency service and restoration company, is seeking a Project Manager to oversee the day-to-day operations of the Program Support staff. The role involves ensuring compliance with industry regulations, managing billing procedures, and enhancing relationships with insurance program representatives.

ConstructionElectronicsHome Renovation

Growth Opportunities

Responsibilities

Manages and directs the day-to-day operations of the Program Support staff

Analyzes internal business systems to ensure compliance with Industry regulations, TPA guidelines, and IICRC standards

Oversees the development and implementation of policies and procedures that ensure timely, and accurate billing that complies with program requirements, insurance guidelines, and Industry standards

Constantly improves and updates internal processing procedures to ensure excellent delivery of insurance/program services

Creates, modifies, updates, and implements insurance carriers’ guidelines as needed

Designs performance plans for underperforming branches; improves through training sessions and implementation of best practices

Analyzes data to track and report to the insurance service contract representatives; oversees claims management and reporting, as required

Communicates with Branch and Corporate Managers to discuss any new and existing insurance service contracts, and procedural changes; answers ongoing issues relating to insurance projects; aids with billing discrepancies, and issue resolution whenever necessary

Designated point of contact for all program related accounts; communicates with current insurance program representatives to review score cards, and service results, to retain and enhance our relationship

Responsible for the onboarding process of Insurance carriers, and TPAs

Collaborates with CRO in administration of insurance service contracts

Requests COIs and other insurance service contract documents, on a timely basis, to complete service contracts and maintain compliance status

Manages and maintains Certificate of Insurance (COI) records for program related carriers

Responsible for the maintenance and administration of program related software and platforms

Manages resources and talent to meet department objectives: Talent management from recruiting, hiring, performance assessment, manage improvement and implements disciplinary actions - up to terminations, when necessary

Coordinate program issues with accounting and operations

Reviews, approves program fees; disputes charges as needed

Qualification

Program managementCompliance knowledgeRestoration industry experienceMS Office proficiencyIICRC WRT certificationPlanning abilitiesInterpersonal skillsCommunication skills

Required

Bachelor's degree in Business Administration, Communications, or a related field; or equivalent years of experience

Proven experience in compliance program management related to the restoration industry

Experienced in supervising 3-4 support staff members

Thorough understanding of the restoration industry

Lead in development of department metrics and reports

Proficient in MSOffice, Programs related platforms, Xactimate or similar applications

Strong implementation skills

Methodical and diligent with outstanding planning abilities

Exceptional interpersonal skills

Superior oral and written communication abilities

Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards

Required PPE may include gloves, masks, goggles, hard hats, and safety footwear

Successfully complete a pulmonary function test, including a respirator fit test

Ability to lift and carry materials or equipment weighing up to 50 lbs. regularly and up to 100lbs. with assistance

Ability to perform tasks that require walking, bending, reaching, crouching, kneeling, climbing, squatting, crawling, lifting above shoulder, reaching, and twisting

Prolonged sitting or standing required (in office, driving and/or at job sites)

Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry)

Capacity to operate machinery and tools as required by job tasks

Requirement for clear vision (e.g., close work, computer use, eye hand coordination)

Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers)

Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties

Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE

May include travel to and from job sites, requiring the use of company and/or personal vehicles