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HTC Global Services · 4 hours ago

Epic Revenue Cycle Applications Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

HTC Global Services is seeking an Epic Revenue Cycle Applications Analyst responsible for the design, build, configuration, optimization, and support of Epic’s billing applications. The role involves acting as a subject matter expert in Epic billing workflows and collaborating with clients to enhance revenue cycle outcomes through system optimization and best practices.

Information TechnologyInsuranceSoftware

Responsibilities

Lead configuration and maintenance of Epic Resolute Professional Billing (PB) and Hospital Billing (HB) systems to support accurate charge capture, claims generation, and account management

Design and optimize billing workflows, charge review work queues, claim edit rules, and remittance processing

Maintain Charge Router, claims setup, remittance codes, and fee schedule configurations

Collaborate with clinical and patient access teams to ensure seamless integration between modules

Support implementation of new payer contracts, billing rules, and reimbursement models as clients expand services or enter new markets

Participate in Epic version upgrades, validating and implementing new functionality to improve operational efficiency

Maintain build documentation in accordance with AMS standards and governance protocols

Provide advanced L2/L3-level application support for multiple clients’ Epic PB/HB environments

Troubleshoot issues related to charge capture, claims edits, remittance, payment posting, and collections workflows

Execute configuration updates, regression testing, and performance tuning in alignment with AMS SLAs

Identify revenue leakage or bottlenecks within workflows and recommend sustainable optimizations

Collaborate with client business offices, HIM, and Patient Financial Services teams to ensure billing compliance and accuracy

Support periodic audits and reconciliation processes, including coordination with finance and compliance departments

Serve as the Epic Revenue Cycle SME, advising clients on billing best practices, optimization strategies, and regulatory compliance

Offer Epic product insight regarding PB/HB functionality, roadmap developments, and module limitations

Contribute SME input to RFP responses, solution design sessions, and new business pursuits within the AMS and consulting portfolio

Guide clients in implementing process improvements that enhance cash flow, reduce denials, and improve operational KPIs

Collaborate across AMS workstreams (Access, Ambulatory, ClinDoc, Ancillary, MyChart) to deliver integrated Epic support and ensure smooth financial workflows

Participate in governance and performance meetings, presenting analysis on trends, incidents, and optimization initiatives

Mentor junior analysts and contribute to internal AMS knowledge management and best-practice repositories

Partner with other application leads to ensure enterprise consistency and cross-functional alignment across Epic modules

Qualification

Epic PB/HB experienceEpic certificationRevenue cycle workflowsApplication configurationWorkflow optimizationAnalytical skillsClient partnershipCross-module collaborationCommunication skillsProblem-solving skills

Required

Bachelor's degree in Information Systems, Business, Healthcare Administration, or related field (or equivalent experience)

Minimum 5+ years of experience with Epic Resolute Professional Billing (PB) and/or Hospital Billing (HB) in a healthcare IT, AMS, or consulting environment

Active Epic certification(s) in Resolute PB and/or HB required

Strong understanding of Epic revenue cycle workflows, including charge capture, claims, remittance, and reconciliation processes

Experience supporting third-party integrations such as clearinghouses, payers, or external billing tools

Demonstrated success in application configuration, workflow optimization, and cross-departmental collaboration

Excellent problem-solving, analytical, and communication skills

Ability to work independently and manage multiple client priorities within a consulting or AMS delivery model