ENGEL North America · 10 hours ago
Scheduling Coordinator
York, PA
Full-time
Onsite
Entry Level
2+ years expENGEL North America is a leader in the injection molding industry, focused on innovation and sustainable growth. The Scheduling Coordinator will provide support to customers and service advisors in scheduling machinery and equipment, ensuring effective communication and coordination across departments.
Machinery
Responsibilities
Create tickets for issues related to equipment and act as first point of contact for customers in need of emergency and scheduled maintenance
Create and send quotes to customers for potential work
Create and communicate Service Orders to our service technicians
Review (hours, order type, summary of work, failure code, etc.) & release appropriate service reports, follow-up with customer for unfinished projects and future work
Coordinates with other departments (i.e. engineering/sales) for parts, retrofits, automation
Coordinate with Administration Dept. on service tech for special travel arrangements. i.e. International travel
Responsible for communications with customers and technicians. i.e. confirmed and cancelled visits
Responsible for status of service tech and equipment progress
Schedule proactive customer visits if there is no work scheduled
Telephone support for customer service inquires
Initiate SAP activities (internal & external)
Resource planning and selection of suitable technicians
Performs other duties or special projects as required or as assigned by Manager
Qualification
Required
High School Diploma required
Minimum two (2) years' experience in related field in logistics, service scheduling, or other fast-paced coordination
IT Skills: MS Office
Practical experience in dealing with SAP and Innosoft
Ability to work in a high pace atmosphere
Customer- and Service-oriented
Communicative
Organizing ability
Team-player
Preferred
Associate's or Bachelor's nice to have
Benefits
Health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)
401k with match
3 weeks’ PTO
Personal time off
Employer paid life insurance
Long and short term disability
Employee-centric environment
Health, dental, LTD and life insurance
401k with match
Contribution to HSA
Dependent and Health FSA
Vacation pay
Holiday pay
Company
ENGEL North America
ENGEL is the reliable plastics injection molding machine manufacturer you are looking for.
51-200 employees
H1B Sponsorship
ENGEL North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Mark Sankovitch
Chief Executive Officer
Hans Dastl
Chief Financial Officer
Company data provided by crunchbase