The University of Tennessee Health Science Center · 8 hours ago
Senior CRM Analyst - Digital Learning - UTK
Knoxville, TN
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $106K/yr
3+ years expThe University of Tennessee Health Science Center is seeking a Senior CRM Analyst to support Digital Learning's strategic mission through the management of the Salesforce platform. This role involves business analysis, Salesforce administration, project management, and strategic planning to optimize the use of Salesforce technologies and improve the online learning experience.
Health CareHigher EducationMedical
Responsibilities
Partner with key stakeholders to identify business needs and translate them into Salesforce solutions
Conduct thorough business analysis to define requirements, map processes, and recommend improvements and prepare any necessary supporting documentation
Maintain a deep working knowledge of internal teams supported by the Salesforce platform, current and future state
Collaborate with campus partners, internal departments, and external vendors to define business needs, assess enterprise solutions, and to either build or obtain enterprise solutions
Lead initiatives to optimize business processes, enhance user experiences, and drive efficiency within the Digital Learning Department
Assist in developing and delivering training materials and user documentation to support system adoption, usage, and change management
Support the day-to-day administration of Salesforce, including user management, system configuration, data integrity, and maintenance
Troubleshoot and resolve Salesforce issues, collaborating with end users, technical support, and external vendors as needed
Design and support the implementation of Salesforce customizations, including custom objects, workflows, and automation
Develop and maintain reports and dashboards to provide actionable insights for various stakeholders
Closely follow software release best practices, including creating and validating deployment packages, and executing deployment steps
Manage and lead Salesforce-related projects, ensuring alignment with departmental goals and timelines
Coordinate with cross-functional teams, including IT, academic departments, and external partners, to ensure successful project execution
Monitor project progress, identify risks, and implement mitigation strategies to ensure project success
Contribute to the development of Digital Learning strategies by providing insights and recommendations based on Salesforce data and trends
Stay abreast of Salesforce updates, new features, and industry best practices to continuously improve system utilization
Act as a liaison between the Digital Learning department and Salesforce support teams, ensuring that the university’s needs are effectively communicated and addressed
Provide expert recommendations on Salesforce solutions, including suggesting best practices and overseeing the implementation of chosen solutions to ensure alignment with departmental goals and industry standards
Research new and emerging Salesforce related technologies
Qualification
Required
Bachelor's degree
Three or more years of progressively responsible experience in CRM technologies
Three or more years of experience working in a higher education setting
Experience with complex data sets including manipulating, merging, restructuring and analyzing large data
Preferred
Master's degree
Three or more years of progressively responsible experience in Salesforce CRM technologies
Three or more years of experience working in higher education student success or advising
Demonstrated experience in qualitative and quantitative research, analysis, and statistical methods
Demonstrated successful experience independently managing multiple short-term and long-term projects with accuracy, thoroughness, and creativity, and timely meeting of deadlines under pressure
Knowledge of Salesforce's integrated AI technologies
Knowledge of Banner, Slate, Canvas, and other higher education student record management software
Knowledge of ETL (extract, transform, load) technologies
Knowledge of enterprise consumer data platform concepts
Knowledge of software development lifecycle, methodologies, source control, and release management
Company
The University of Tennessee Health Science Center
Established in 1911, The University of Tennessee Health Science Center aims to improve human health through education, research, clinical care and public service.
1001-5000 employees
H1B Sponsorship
The University of Tennessee Health Science Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (100)
2024 (91)
2023 (86)
2022 (74)
2021 (69)
2020 (82)
Funding
Current Stage
Late StageTotal Funding
$10.91MKey Investors
National Cancer InstituteHealth Resources and Services Administration
2022-08-26Grant· $3.16M
2022-07-26Grant· $3.9M
2022-03-31Grant· $2.05M
Leadership Team
Rachal McCray
CTO/ Police Dispatcher
Raaj Kurapati
Executive Vice Chancellor and Chief Operating Officer
Recent News
2025-10-02
Genetic Engineering News
2025-09-28
Company data provided by crunchbase