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USC Verdugo Hills Hospital · 4 hours ago

Executive Administrator, Clinical Ops, Strategy & Quality - Stu Health - Engemann Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

Los Angeles, CA - University Park Campus

Full-time

Onsite

Senior Level, Lead/Staff

$220K/yr - $363K/yr

8+ years exp

USC Verdugo Hills Hospital is seeking an Executive Administrator for Clinical Operations, Strategy, and Quality. This role involves overseeing clinical operations for Campus Health Programs, managing patient access and clinical back office competencies, and driving process improvements to enhance health outcomes for students and campus employees.

Responsibilities

Partner with USC Care Chief Nursing Officer and Vice President/Chief Health Officer to help identify, shape, and prioritize key transformation initiatives and change management

Responsible for the development of long-term and short-term goals, objectives and plans for the organization; generating innovative ideas and developing relationships

Plans, develops, organizes, implements and evaluates patient care delivery systems, including registration, patient transportation, case management, care coordination, customer service, ancillary service, public health, population health, emergency services, etc. Ensures the provision of high quality customer service to patients, faculty providers and staff. Supervises Clinic Manager(s) and Directors. Establishes, develops, and oversees implementation of internal policies, quality assurance, safety, and ensuring compatibility with University policy and compliance with requirements of insurance companies

Recommends business plans and strategies that directly impact achievement of overall division results

Directs clinical operations projects from beginning to end to enhance business performance

Directly or indirectly oversees all assigned subordinate staff, usually through supervisors. Recruits, screens, hires, orients and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees, as required

Interprets applicable laws, rules, regulations, policies and procedures, ensures compliance and approves any necessary exceptions. Ensures consistency of clinical practices with current local, state and federal regulations, NCAA and athletic conference regulations, and laws and standards established by accrediting organizations

Establishes, develops, implements and coordinates quality assurance programs in coordination with other student health leadership and the student health quality manager. Ensures program meets accreditation standards, provides data to improve organizational performance and outcomes of patient care

Responsible for participating in budget development; manages budget for clinical areas. Establishes operating budgets for the various departments and monitor performance

Works with the Keck Medicine of USC credentialing office to assure provider credentialing is completed

Identifies staff educational needs and develops educational programs. Promotes staff participation in educational opportunities and activities

Oversees and ensures standard operating procedures for the departments within their span of control, such as security related procedures including office opening and closing routines, recognition of duress signals and key controls

Coordinates security activities with facilities staff and University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff

Manage communication between departments. Work with other campus health units and other university departments including USC Athletics, Environment Health and Safety allied health and academic entities (medical school, city and county public health departments) on issues related to student, college, and community health

Collaborate actively and operationally with other Keck Medicine of USC departments and investigate best practices applicable to Campus Health. Provide feedback to clinical leadership (clinic operation) and managers to improve/enhance services that impact the patient experience. In conjunction with the Executive Leadership , participate in the development of center strategic planning

Coordinates public health activities including response to reportable diseases and outbreaks, development, maintenance and testing of the medical disaster response plan, and recommending and implementing immunization and health screening policies to prevent communicable disease

Oversees relationships and monitors performance of both ancillary services of lab and radiology as well as contracted providers including but not limited to USC pharmacy staff. Reports deficiencies and ensures the development of corrective actions as needed

Responsible for evaluating the performance of the various departments, as well as the performance of key managers and supervisors

Performs other duties as assigned

Qualification

Healthcare AdministrationClinical Operations ManagementBudget ManagementQuality AssurancePersonnel ManagementPublic Health KnowledgeRegulatory ComplianceLeadership ExperienceChange ManagementEmergency PreparednessInnovative ThinkingStaff DevelopmentCustomer ServiceData AnalysisProcess ImprovementInterpersonal SkillsCommunication SkillsPresentation SkillsTeamwork

Required

Master's degree

5-10 years Progressive leadership experience

8-10 years Experience in progressive positions in health care administration

Thorough knowledge of management principles, clinical systems and operations, practice administration, billing and collections

regulatory accreditation agency requirements, emergency preparedness, public health and quality assurance

Demonstrated excellence in effective leadership and ability to motivate individuals and teams through change efforts

Demonstrated fiscal management capabilities including budgetary control, sustainable expense reduction, and new revenue generation

Proven personnel management strength including ability to select, develop, and retain people and promote collaborative teamwork

Demonstrated superior interpersonal and communication and presentation skills

Registered Nurse - RN (CA Board of Registered Nursing)

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only)