RealManage · 5 hours ago
Billing and Collections Consultant (PTX2026)
Plano, TX
Full-time
Onsite
Mid Level
$45K/yr - $50K/yrRealManage is a dynamic, technology-driven HOA management company that is rapidly expanding and recognized for its positive workplace culture. The Billing and Collections Consultant is responsible for executing day-to-day billing, assessment, and collections functions for community associations, ensuring financial accuracy and compliance with company policies and state statutes.
Real Estate
Responsibilities
Verify and validate recurring assessment billings, special assessments, and late fee charges
Ensure that billing configurations are consistent with governing documents, approved fee schedules, and state statute requirements
Reconcile homeowner account balances and resolve discrepancies promptly
Monitor homeowner accounts for delinquency and maintain collection steps in accordance with company policy and delegated authority
Prepare and issue delinquency notices, payment plans, and demand letters as appropriate
Support the timely referral of delinquent accounts to third-party collection agencies or attorneys per company policy
Track collection activity, update records, and report status changes to the Billing and Collections Manager
Communicate professionally with homeowners regarding payment options, account balances, and collection procedures
Follow established collection configuration and escalation procedures to ensure compliance with state statutes, and association governing documents
Maintain confidentiality and adhere to company standards for data integrity and homeowner communication
Identify potential policy or procedural inconsistencies and elevate them to management for review
Serve as a resource to community management and accounting teams for billing and collections inquiries
Assist in implementing policy updates, delegated authority changes, and system improvements as directed
Participate in training sessions and team meetings to ensure consistent application of best practices
Assist the Billing and Collections Manager in tracking and reporting key metrics such as referral rates, recovery percentages, and delinquency ratios
Provide regular account status updates and escalation recommendations
Plus other work-related tasks as needed
Qualification
Required
Hands-on experience in billing, assessment, and collections functions
Knowledge of billing and collection procedures
Ability to verify and validate recurring assessment billings, special assessments, and late fee charges
Experience in reconciling homeowner account balances and resolving discrepancies
Ability to monitor homeowner accounts for delinquency and maintain collection steps
Experience in preparing and issuing delinquency notices, payment plans, and demand letters
Ability to communicate professionally with homeowners regarding payment options and account balances
Knowledge of compliance with company policy, governing documents, and applicable state statutes
Ability to maintain confidentiality and adhere to company standards for data integrity
Experience in tracking collection activity and updating records
Ability to identify potential policy or procedural inconsistencies
Experience in assisting in implementing policy updates and system improvements
Ability to participate in training sessions and team meetings
Company
RealManage
RealManage is a real estate company providing property management and development services.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
American SecuritiesProsperity Bank
2022-06-02Private Equity
2022-05-13Debt Financing· $100M
Leadership Team
Lisa Drobney
Vice President Operations/ GA Market Leader
Marc Rodriguez
Executive Vice President, Market Operations (US)
Recent News
2025-08-13
GlobeNewswire News Room
2025-03-26
GlobeNewswire News Room
2025-03-26
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