Senior Service Delivery Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Akkodis Group Nordics · 9 hours ago

Senior Service Delivery Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$150K/yr - $175K/yr
date7+ years exp

Akkodis is seeking a Senior Service Delivery Manager to lead high-quality IT managed services for a client in Appleton, WI. The role involves overseeing service delivery, managing technical teams, and driving continuous service improvements while providing hands-on technical support.

Embedded SystemsSoftware

Responsibilities

Oversee end‑to‑end delivery of managed IT services, ensuring adherence to SLAs, contractual obligations, and service quality standards
Serve as the primary point of contact for client escalations, driving resolution, solutioning, and overall client satisfaction
Lead and manage geographically distributed technical teams, including direct oversight of Leads and indirect oversight of 18–80 IT Specialists and Sys/Network Admins
Provide hands‑on technical support during complex system and network escalations, leveraging expertise in Azure, O365, and Cisco technologies
Drive continuous service improvement initiatives, risk reduction, and operational enhancements across service delivery functions
Manage project‑related activities for assigned clients, including planning, coordination, and oversight of IT initiatives and migrations (especially Azure-related)

Qualification

Azure expertiseMSP operationsTechnical leadershipO365 knowledgeCisco technologies

Required

Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
7–10+ years of IT service delivery, MSP operations, or technical leadership experience
Strong hands‑on Azure expertise, including migrations, storage, virtual machines, and backup management
Proven MSP background with the ability to lead escalations across systems, O365, and Cisco network environments

Benefits

401K
PTO
Health/Vision/Dental
Employee perks

Company

Akkodis Group Nordics

twittertwittertwitter
company-logo
Akkodis Group Nordics, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology.
dateFounded in 1994
location
Høvik, Akershus, NOR
people-size1001-5000 employees
web-link
http://www.datarespons.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Reiten & Co
2020-03-16Acquired
2009-05-01Private Equity
Company data provided by crunchbase