Arvest Bank · 22 hours ago
Mortgage Servicing Customer Care Representative
Lowell, AR
Full-time
Hybrid
Entry Level
$15.38/hr - $18.26/hr
1+ years expArvest Bank is dedicated to providing financial solutions for life, focusing on customer service and community involvement. The Mortgage Servicing Customer Care Representative will handle customer service calls, assist with mortgage-related inquiries, and maintain a professional demeanor while providing support services.
BankingFinanceFinancial Services
Responsibilities
Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines to maintain service level expectations regarding abandonment rate and the call's average speed-to-answer rate
Verify caller identity through the authentication procedures set forth by federal and state regulations. Retrieve customer loan information quickly and efficiently to provide information and knowledgeable assistance regarding mortgage loans
Follow escalation procedures to address customer concerns and identify and report possible threats to the company and other associates
Accurately track and document all customer communications to provide a detailed contact history. Documentation should include all pertinent information from the conversation(s) set forth by the department policies and procedures
Research items and follow up with customers promptly. Work with bank associates, prior mortgage companies or other mortgage associates to obtain the necessary information. When applicable, provide written responses to customer inquiries for general documents, research requests, copies of file documents, etc
Build customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately. Explain policies and procedures courteously and patiently
Remain cognizant of opportunities to strengthen further the customer relationship by identifying a potential need and referring the customer to the appropriate division within the company
Participate in outbound call campaigns, including welcome calls, product service awareness, and other company contact efforts
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity
Qualification
Required
A high school diploma or general education degree (GED) is required
1 year of customer service experience required
Preferred
Mortgage servicing experience preferred
Relevant military experience is considered for veterans and transitioning service members
Benefits
Comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits
Competitive compensation, benefits packages, and significant professional growth
Excellent benefits package
Company
Arvest Bank
Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma.
5001-10000 employees
H1B Sponsorship
Arvest Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (5)
Funding
Current Stage
Late StageLeadership Team
M
Matt Machen
President & COO
Y
Yurik Paroubek
Chief Operating Officer
Recent News
Talk Business & Politics
2025-11-08
Arkansas Business — Business News, Real Estate, Law, Construction
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2025-10-29
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