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ASML · 20 hours ago

IT Infrastructure Engineer

San Diego, CA

Full-time

Onsite

Mid Level

$0/hr - $0/hr

3+ years exp

ASML is a company that develops lithography machines essential for producing advanced microchips. The IT Infrastructure Engineer will support and maintain organizational computer systems, ensuring optimal performance and providing technical support to end users.

CommercialElectronicsHardwareIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingNanotechnologySemiconductorSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times

Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues

Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction

Commitment to documenting knowledge in the form of knowledge base tech notes and articles

Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner

Assists with the installation, configuration, and ongoing usability of desktop computers, laptops, peripheral equipment, and software within established standards and guidelines

Follows all IT standard processes and procedures along with monitoring license compliance

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Logs all customer requests and updates calls utilizing the designated call handling and tracking system

Provides Helpdesk, Deskside and Walkup hardware and software support as needed

Provides support of 7/24 Global Support process by serving as tier 1 first point of contact and owner of problem/incident

Provides general knowledge of all Customer standard products as defined per engagement

Participates in Support meetings for process and computing support improvement

Other duties as assigned

Job description subject to change at any time

Qualification

Technical support experienceMicrosoft/A+Networking+ CertificationNetwork communicationsWindows operating systemsHelpdesk softwareCustomer service skillsRemote troubleshootingCommunication skillsAttention to detailTeam collaboration

Required

High School diploma, Bachelor's degree or equivalent experience

Bachelor's degree with two years relevant experience

Microsoft/A+ or Networking+ Certification a plus

Proficiency in network communications, MS Office, O365 and Windows

Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment

Experience in the use and support of imaging, remote access and knowledge of phone system support is required

Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software

Strong knowledge and experience with computers and Windows operating systems

Experience with computer build out and setup; imaging, application installs and configuration

Must possess a strong customer-centered philosophy

A solid understanding of PC compatible hardware

Excellent written and verbal communication skills

Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems

4 months prior experience as an IT Infrastructure Engineer at ASML