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NeoGenomics Laboratories · 7 hours ago

Specimen Operations Coordinator I

Aliso Viejo, CA

Full-time

Onsite

Entry Level

1+ years exp

NeoGenomics Laboratories is seeking a Specimen Operations Coordinator I for their lab in Aliso Viejo, CA. The role involves supporting logistics activities by coordinating specimen pick up and delivery, ensuring timely transportation, and maintaining communication with clients and couriers.

BiotechnologyGeneticsHealth CareHealth DiagnosticsMedicalPharmaceutical

Responsibilities

Tracks specimen delivery and implements appropriate recover options when a service failure is identified

Provides necessary direction to ensure all scheduled specimens are picked up same day for next day delivery to laboratory

Maintains reports based on specimen recovery in pickup scheduling

Assists specialized client logistic support by obtaining pricing and arrangement of courier set up as needed or required

Updates Sales Force with communications regarding specimen deliveries, delays, changes in courier support, etc

Sends out / email correspondence of daily specimen count, delays and tracking as notifications to Senior Staff, Territory Business Managers, etc., as required

Examines receiving documents for delivery destination

Recommends process improvements

Remains informed of all procedure changes pertaining to specimen transportation

Provides Accessioning support by performing quality assurance checks of incoming specimens

Responsible for new client setup completion and completing client supply requests

Interacts with Territory Business Managers regarding courier service issues, client specific courier requirements

Assisting in promoting cost effective and efficient courier solutions

Attends department meetings and company in-service trainings to enhance knowledge on testing and systems

May assist on specimen filing and shipping

Provide back up to Couriers and perform core responsibilities of such position as needed

Assists in the Accessioning process of incoming specimens throughout the day

Other duties as assigned by Logistics Supervisor/Manager

Qualification

Specimen transportationLogistics coordinationMS Office proficiencyCustomer service experienceOrganizational skillsEffective communicationTeamwork abilityAttention to detail

Required

High School Diploma or equivalent

1+ years of prior work experience in medical or customer service environment preferred. Experience in a clinical laboratory preferred

Proficient with MS Office programs

Ability to communicate effectively

Strong organizational skills and attention to detail

Ability to work independently and in a team environment

Ability, on a consistent basis, to stand during shift, excluding meal and rest period

Ability to move and lift 50 pounds and maneuver packages of any weight above 50 pounds with appropriate equipment and/or assistance from another person

Ability, on a consistent basis, to bend/twist at the waist and knees

Must be flexible and available based on staffing requirements; evenings, weekends, holidays, on call and overtime

Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards

Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual