Metro Communications Co. · 1 day ago
Network Engineer
Sullivan, IL
Full-time
Onsite
Senior Level
$50K/yr - $90K/yr
5+ years expMetro Communications Co. is seeking a Senior Broadband NOC Engineer responsible for overseeing complex network projects focused on Calix FTTH and PON technologies. The role involves managing escalated trouble tickets, troubleshooting critical outages, and mentoring junior engineers to enhance network reliability.
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Responsibilities
Lead the design, implementation, and optimization of network projects involving FTTH and PON technologies, ensuring alignment with industry best practices and organizational objectives
Manage project timelines, resources, and deliverables, ensuring successful execution within scope and budget constraints
Collaborate with engineering teams, vendors, and stakeholders to resolve technical challenges and drive project success
Serve as an escalation point for complex NOC tickets, providing expert-level troubleshooting and resolution for critical network issues
Mentor and guide junior NOC engineers in resolving escalated incidents, fostering their technical growth and improving team efficiency
Analyze patterns in escalated tickets to identify systemic issues and implement long-term solutions that enhance network performance
Lead rapid response efforts to diagnose and resolve network outages, minimizing service disruptions and ensuring swift recovery
Coordinate with cross-functional teams and external partners to address hardware, software, or configuration-related problems during outages
Conduct thorough post-incident analyses to refine response strategies and prevent future occurrences
Oversee advanced network maintenance tasks, including configuration updates, performance tuning, and capacity planning for FTTH and PON networks
Leverage network monitoring tools and automation to proactively identify and resolve potential issues before they impact operations
Maintain comprehensive documentation of network configurations, changes, and operational procedures to ensure consistency and knowledge sharing
Provide technical leadership and mentorship to junior team members, promoting a culture of continuous learning
Participate in an on-call rotation to ensure 24/7 network support and rapid response to critical incidents
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Networking, or a related discipline (or equivalent experience)
5+ years of experience in a NOC or network operations role, with at least 3 years specializing in FTTH and PON networks
Proven track record of leading network projects from inception to completion, particularly in fiber optic environments
Extensive experience managing escalated incidents and troubleshooting complex network outages in high-pressure situations
Advanced knowledge of FTTH and PON technologies (e.g., GPON, EPON, XGS-PON) and fiber optic network architecture
Expertise with network monitoring and diagnostic tools (e.g., SolarWinds, Nagios, Wireshark, OTDR)
Strong understanding of networking protocols (e.g., TCP/IP, BGP) and relevant industry standards (e.g., IEEE, ITU-T)
Experience with scripting or automation tools (e.g., Python, Ansible) to streamline network operations
Exceptional problem-solving skills with the ability to perform under pressure and meet tight deadlines
Strong leadership and mentoring abilities, with a focus on developing junior team members
Excellent communication skills, capable of explaining complex technical issues to both technical and non-technical stakeholders
Detail-oriented with a proactive approach to identifying and addressing potential network challenges
Collaborative team player with a track record of working well with cross-functional teams
Company
Metro Communications Co.
Metro Communications builds and operates fiber optic network infrastructure and services throughout Central Illinois.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase