Park National Bank · 1 month ago
CCC Call Specialist I
Mt Vernon, Ohio, United States
Full-time
Hybrid
New Grad, Entry LevelPark National Bank is seeking a CCC Call Specialist I for their Customer Care Center team. The role involves providing customer support for electronic banking products and resolving inquiries via various communication channels while maintaining a high level of service and adhering to compliance requirements.
AccountingBankingFinancial ServicesLendingRetirementVenture Capital
No H1B
Responsibilities
Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
Complete and maintain related account maintenance
Complete research and resolve documentation errors or discrepancies
Cross-sell Bank services and supports all functions within the Customer Care Center
Provides information to customers on Bank policies, procedures and programs
Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
Maintain and project the Banks professional reputation through professional and courteous interactions with customers
Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
Qualification
Required
Candidates must live within driving distance of one of these two locations: 51 North 3rd Street, Newark OH or 105 West Vine Street, Mount Vernon OH
First 90 days of employment will work on site Monday, Tuesday, Friday (required)
5-week training period is 8:00a-5:00p schedule
First week: Day 1 will be onsite in Newark, Ohio (required)
Training Weeks 2-5: Work onsite Monday, Tuesday Friday (Newark or Mount Vernon, required)
Reliable cable-based Internet with a minimum 100 Mbps download speed
Capability of using a wired connection to Internet Service Provider's equipment
A Mi-Fi or cellular hotspot is not accepted
High School diploma or equivalent required
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Able to Multi-Task or Juggle Priorities
Preferred
College coursework in business related field preferred
Some retail bank experience or general customer service preferred
Company
Park National Bank
Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership.
Founded in 1908
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-08-31IPO
Leadership Team
Samir Sanghvi, CISSP, GISP, GSTRT
Chief Technology Officer
Brady Burt
CFO
Recent News
2025-10-31
2025-10-28
Company data provided by crunchbase