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INSPYR Solutions · 13 hours ago

ETS Support Lead I / ATM Operator

Vienna, VA

Full-time

Hybrid

Mid, Senior Level

2+ years exp

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking an ETS Support Lead I / ATM Operator to serve as the Operational Subject Matter Expert for ATM Operations, ensuring operational stability, efficiency, and process improvement initiatives.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

Responsibilities

Act as the primary operational expert for ATM Services, supporting day-to-day operations, projects, and long-term strategic goals

Serve as a key collaborator across departments, ensuring alignment with enterprise goals and operational excellence

Lead the proactive monitoring and management of incidents, alerts, and system faults across ATM operations

Ensure timely detection, escalation, and resolution of issues to maintain ATM service availability and performance

Oversee and coordinate recovery operations in the event of operational failure

Support and implement process improvements or re-engineering – Moderately Complex/Varied

Coordinate, document and evaluate unit acceptance testing – Assist in Leading

Support incident resolution and root cause analysis to identify and resolve technical problems, outages and service issues impacting ATM availability – Moderate Analysis

Coordinate integration of solutions with existing applications; assist with identifying and resolving potential conflicts to ensure compatibility – Moderate Scope

Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization

Perform research and assist with deployment for new and modified systems – Moderately Complex

Ensure departmental objectives are met in the areas of: Operational stability and efficiency, Change control and performance management, Security and fraud mitigation, System integrity and compliance

Provide expert input into ATM analysis, design, and process improvement efforts

Collaborate with cross-functional teams to identify and implement operational enhancements

Contribute documentation and knowledge sharing to support operational continuity

Build relationships with leadership, internal business units, key stakeholders, and vendors

Assist with creating clear, concise, and effective tools for managing ATM availability

Perform other duties as assigned

Qualification

ATM OperationsOperational LeadershipIncident ManagementProcess ImprovementProject LeadershipStakeholder EngagementCommunication SkillsOrganizational Skills

Required

Prior Management/Leadership experience - exercising initiative, using good judgment to make sound decisions

Advanced operational expertise and leadership in driving performance, stability, and innovation across ATM services

Extensive working knowledge and/or experience of ATM Service and Lifecycle management or related operational leadership roles

Ability to analyze complex operational issues and recommend effective solutions

Proven ability to lead complex operational initiatives and cross-functional projects

Excellent verbal, written communication and collaboration skills, stakeholder engagement, and leadership presence

Experience in project leadership and execution, technology processes, cross functional teams

Effective skill presenting findings, conclusions, alternative solutions, and information clearly and concisely

Effective organizational, planning and time management skills

Experience in working with all levels of staff, management, stakeholders, external vendors, and contractors

Extensive experience leading the monitoring and management of incidents, alerts, and system faults across ATM operations

Demonstrate ability to oversee complex monitoring environments, ensuring rapid detection, escalation, and resolution of operational issues

Skilled in implementing proactive monitoring strategies and leveraging data to drive performance improvements, reduce downtime, and enhance service reliability across the ATM fleet