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Audio Enhancement · 1 day ago

Manager of Customer Success

West Jordan,UT,US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Audio Enhancement is dedicated to empowering learning in the classroom. They are seeking a Manager of Customer Success to lead the Customer Success operations, ensuring high-quality onboarding and customer engagement to promote long-term satisfaction.

Audio

Responsibilities

Provide direct supervision, development, and coaching to members of the Customer Success Team

Conduct monthly KPI meetings, annual reviews, and skill-building sessions with the team

Promote a collaborative team culture grounded in accountability, customer focus, and continuous improvement

Oversee consistent delivery of Customer Success lifecycle – including onboarding, training, implementation planning, usage adoption monitoring, and district follow-up action items

Support early identification and escalation of at-risk customers

Drive improvements based on data insights, customer feedback, and internal collaboration

Ensure operational alignment between Educational Development Specialists, Sales Liaisons, and Customer Experience Specialists

Monitor district health indicators, adoption trends, and team performance metrics

Provide the Director with regular updates, insights, and recommendations based on data

Collaborate to address customer challenges, barriers to adoption, or workflow issues

Advocate for customer needs while balancing operational efficiency and company