Trinity Health · 10 hours ago
Customer Service Technician II-Full time-Dubuque
Dubuque, IA
Full-time
Onsite
New Grad, Entry LevelTrinity Health, through its MercyOne Family, is seeking a Customer Service Technician II to join their team. This role involves the delivery, set-up, installation, and fitting of home medical equipment, ensuring safety and proper use by clients and caregivers while providing excellent customer service.
DeliveryHealth Care
Responsibilities
Performs duties related to delivery, set-up, installation and/or fitting of home medical equipment (HME)
Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs client/caregiver on use of equipment following manufacturer’s guidelines, regulatory standards, and home medical equipment policy/procedure
Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner
Must demonstrate the characteristics of excellence in customer service to positively promote MercyOne to all customers
Qualification
Required
Effective written and verbal communication skills
Good interpersonal skills
Able to work independently with limited supervision and exercise good decision-making skills
Ability to work with a diverse population of all age groups and in settings that may be less than desirable to the employee
Able to organize, prioritize and function in a fast-paced environment and adapt to changes while maintaining efficiency and composure
Completes work in a timely and accurate manner
High school diploma or equivalent
Current operator's license with a good driving record
Preferred
Knowledge or background in home medical equipment
Benefits
Competitive compensation
Full benefits package
Opportunity for growth throughout the system
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
Founded in 2000
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
Company data provided by crunchbase