Upstream Rehabilitation · 13 hours ago
Patient Account Specialist- Customer Support
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $17/hrUpstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. They are seeking a Remote Patient Account Specialist to assist patients with billing and insurance inquiries while providing excellent customer service in a high-volume call center environment.
Health CareHospital
Responsibilities
Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions
Escalate unresolved issues to the Accounts Receivable (AR) team
Process payments and set up payment plans
Communicate effectively to resolve billing concerns
Build rapport by being courteous and friendly
Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light
Refer complex or difficult calls/situations to the team lead or manager
Other duties and projects as assigned
Qualification
Required
High School diploma or equivalent experience
Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
Exceptional communication skills, including oral, written and presentations abilities
Strong active Listening, attention to detail, and capacity to multitask effectively
Proven ability to identify and resolve problems in a timely manner
Self-motivated with the ability to stay on task and participate in routine check-ins
Must have a quiet, distraction-free workspace that meets HIPAA compliant standards
Proficiency in Microsoft Office Suite or similar software applications
Preferred
High-volume call center experience and/or medical billing experience
Healthcare industry experience
Benefits
Annual paid Charity Day to give back to a cause meaningful to you
100% employer paid medical health insurance premium option available
Dental and Vision insurance
401(k) with company match
Generous PTO and paid holidays
Supportive team and leadership invested in your success
Company
Upstream Rehabilitation
Upstream Rehabilitation is an outpatient physical therapy provider.
Founded in 2004
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-12-16Private Equity
Leadership Team
Anthony Mollica
Chief Executive Officer
David Van Name
Founder Upstream Rehabilitation
Recent News
2024-10-25
Business Journals
2022-04-29
Company data provided by crunchbase