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Forerunner · 15 hours ago

Deployment Strategist

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $165K/yr

4+ years exp

Forerunner is a company focused on climate adaptation and empowering communities with software for flood risk data. The Deployment Strategist will oversee the deployment experience for customers, ensuring alignment with business impact through effective project management and collaboration.

Software

Responsibilities

Lead structured workshops with customers to uncover business objectives, operational constraints, and success metrics

Translate findings into a clear deployment roadmap and set of deliverables

Define project scope, milestones, dependencies, and governance

Serve as the primary point of contact for the customer during deployment

Coordinate across cross-functional teams (Implementation Specialist, Forward Deployed Engineer, Customer Success Manager, internal stakeholders) to ensure alignment and momentum

Proactively identify risks, manage dependencies, and escalate when necessary

Provide regular status updates to both the customer and internal leadership

Partner with the Implementation Specialist to ensure system configurations align with business goals

Work with the Forward Deployed Engineer to scope integrations and customizations

Ensure that deployment deliverables map back to the business requirements and success criteria

Lead user acceptance testing (UAT) and drive readiness for go-live

Collaborate with the Customer Success Manager to ensure a smooth transition to the ongoing success phase

Document lessons learned, refine the playbook, and drive continuous improvement across deployments

Qualification

SaaS ImplementationCustomer ConsultingProject ManagementRisk ManagementCommunication SkillsUser Acceptance TestingContinuous ImprovementTeam Collaboration