The Boston Foundation · 3 days ago
Application Specialist
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expThe Boston Foundation is a nonprofit organization dedicated to enhancing the quality of life in the Greater Boston area. The Application Specialist will configure and maintain software applications that support the foundation’s mission, collaborating with various teams to enhance efficiency and community impact.
CharityCommunitiesNon Profit
Responsibilities
Configure, test, and deploy software applications to meet the specific needs of the foundation and its initiatives
Work closely with project managers, stakeholders, and end-users to gather and analyze requirements for new applications and enhancements to existing systems
Maintain project notes, schedules, task lists, and budgets to facilitate the on-time and cost-effective completion of project deliverables
Contribute to business systems selection and implementation projects by collaborating with business users and third-party vendors to identify and deliver effective technology solutions
Provide ongoing support, troubleshooting, and maintenance for existing applications to ensure they operate smoothly and effectively
Work with end users to identify data integrity challenges and assist in developing procedures, reports, and projects to reduce the challenges and improve long-term data integrity
Consistently monitor data integrations with existing systems and databases within the foundation’s technology ecosystem
Create and maintain detailed documentation for all developed applications, including design specifications, user guides, and operational procedures
Utilize documentation, interpersonal and communication skills to train, instruct and educate groups and individuals in the effective use of systems and services
Collaborate with cross-functional teams and staff to ensure technology solutions align with organizational goals
Review and assess business processes, develop work-flow documentation, and collaborate with teams to design new processes that leverage technology tools to improve organizational operations
Stay current with emerging technologies and industry trends, recommending and implementing innovative solutions to improve the foundation’s technological capabilities
Maintain knowledge of future application releases and security issues to assist with long-range planning; and
Collaborate with other IT staff to support the daily operations of various information systems and services
Qualification
Required
Minimum of 2 years of experience in Salesforce administration, including system configuration, maintenance, and support of business processes
Strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently
Experience with Salesforce database required
Proficient in Microsoft Office 365 including Outlook, OneDrive, Word, Excel, PowerPoint, Teams
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
Comfortable presentation and providing training in group settings
Consistently dependable in delivering high quality work and demonstrates accountability and follow-through on commitments
Maintains a high level of accuracy and attention to detail in all aspects of work, including documentation, data integrity, and project deliverables
Ability to prioritize tasks effectively and manage multiple projects simultaneously
Ability to respond quickly to emergencies and adjust to changing priorities, technologies, and business needs
Proactive in identifying opportunities, taking initiative, and driving tasks to completion with minimal supervision
Demonstrated ability to work in a collaborative culture
Committed to continuous professional development by actively seeking opportunities to learn new technologies, methodologies, and best practices
Well-informed on emerging technologies and willingness to maintain up-to-date skills
Experience with project management and/or knowledge management
Experience reviewing data and generating actionable insights to support business decisions
Experience documenting business requirements for system enhancements and process improvements
Company
The Boston Foundation
The Boston Foundation, founded in 1915, is one of the oldest and largest community foundations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Al Van Ranst
Chief Financial Officer
Orlando Watkins
Vice President and Chief Program Officer
Recent News
2025-08-06
2025-08-02
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