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Ascend Federal Credit Union · 1 day ago

Consumer Lending Servicing Specialist

US-TN-Tullahoma

Full-time

Onsite

Entry Level

1+ years exp

Ascend Federal Credit Union is the largest credit union in Middle Tennessee, focused on serving its members with a commitment to growth and employee satisfaction. The Consumer Lending Servicing Specialist performs a variety of lending servicing functions, ensuring compliance with regulations and providing support for retail staff and members.

BankingConsumer LendingFinanceFinancial ServicesLendingRetirement

Responsibilities

Process all consumer loan maintenance which includes changing due dates, cancelling or adding credit insurance, adding GAP or MRC to a disbursed loan, modifying loan payments, updating credit bureau codes in the core system, re-amortizing loan payments, refunding payment protection, refunding late fees on loans, closing credit cards, closing lines of credit, updating credit insurance codes, modifying VIN information, establishing or modifying automatic transfers, etc

Adhere to department quality service standards in call handling, internal reviews, compliance reviews, and member satisfaction responses

Assist members with inquiries and provide general information about the credit union and its loan policies by mail, email and telephone

Ensure compliance with all governing regulations including Bank Secrecy Act requirements

Maintenance and maintain loan accounts that are subject to the Service Member Civil Relief Act

Prepare and work special weekly, monthly and quarterly reports, including, but not limited to, GAP, MRC, CUNA Insurance, Paid Loan Report, Loan Pledge Report, Over the Limit Report, etc. as needed

Assist Title Specialist by calling dealerships to ensure liens are perfected within the established timeframes

Act as a liaison to the Title Specialist for title related questions on collateral vehicles to assist in securing, updating, and releasing liens

Process title guaranty requests from insurance companies, following up to assure payoff is received and title is released. Inform members when Insurance company is not paying balance owed on loan

Process and mail payoffs to other financial institutions received from all financial centers and consumer lending

Utilize critical thinking skills to be able to identify discrepancies, fraud, financial service officer errors and resolve the issues. If you are unable to resolve the issue, provide supervisor with a recommendation for resolution

Process CUNA life and disability claims and loan payment posting

Responsible for balancing recording fee, GAP, Mechanical Repair Coverage and Credit Life and Disability general ledgers monthly

Process incoming mail, post payments, file titles and UCC's with the state. Request and release titles for paid off loans. Update the core system and workflows as needed

Scan and index loan documents and titles that produce a clear, readable image, as needed

Cross sell credit union services to the membership

Respond to staff emails and fax requests

Read all internal publications including Source and Possibilities

Perform other duties as required or assigned

Qualification

Loan processingCompliance knowledgeFinancial transactionsMicrosoft ExcelVerbal communicationInterviewing skillsTyping accuracyCustomer serviceOrganizational skills

Required

High School Diploma or equivalent experience is required

1-3 years of similar or related experience is required

One to three years or similar or related experience

Must be accurate in all loan transactions and teller transactions, including cash handling

Must be an accurate typist

Must be able to maintain numerical files and records accurately

Excellent verbal communication skills to communicate professionally

A high degree of poise and tact to represent the credit union positively in outside contacts

Ability to organize and prioritize work with minimum supervision

Ability to work on multiple projects with flexibility for changing priorities; the ability to work with constant interruptions

Working knowledge of computer programs including Microsoft Word, Microsoft Outlook, Excel and the internet

Possession of a valid, unrestricted driver's license

Must have ability to operate or have ability to be trained to operate related office equipment including calculator, coin counter, check and receipt printers, computer terminal (PC), fax machine, photocopier, telephone and typewriter

Regular and reliable attendance is required