Apply on Employer Site

Graco · 16 hours ago

Senior Warranty Claims Coordinator

Dayton, MN

Full-time

Onsite

Mid, Senior Level

$21.35/hr - $37.40/hr

4+ years exp

Graco is a manufacturer of premium equipment for fluid and powder materials, and they are seeking a Senior Warranty Claims Coordinator. This role involves leading the processing of warranty claims, enhancing customer support, and collaborating with various teams to implement effective solutions.

ConstructionMachinery ManufacturingManufacturing

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Oversee accurate and timely entry, validation, and reconciliation of warranty claims across CRM, WOW, ERP, and logistics systems (Precision and/or Brigg)

Analyze claims that fall outside published policies, determine root causes, and recommend appropriate resolutions or policy clarifications

Ensure accurate matching of warranty RGAs (WRAs) to returned products and validate disposition outcomes

Direct coordination of returned product flow to engineering, vendors, quality, or used equipment programs, ensuring proper documentation and traceability

Respond to customer and distributor inquiries and disputes

Clearly communicate warranty policy and any references to policy to both internal teams and external customers and distributors

Collaborate closely with Sales, Engineering, Quality, Logistics, Finance, and regional teams to drive timely resolution and alignment

Influence stakeholder decisions by providing data-driven insights and expert recommendations

Ensure integrity, accuracy, completeness and up-to-date warranty claim files and databases

Analyze warranty data and trends to identify risks, recurring issues, and opportunities for cost reduction and performance improvement

Develop and report on key warranty metrics, supporting leadership decision-making and continuous improvement initiatives

Support continuous improvement initiatives to enhance warranty processes, controls, and customer experience

Champion customer adoption of online warranty claim submission tools

Support change management efforts by documenting best practices, training materials, and process updates

Generate and implement plans to increase customer participation in online warranty claim generation

Coordinate continual improvement initiatives for warranty processes

Define, implement, and monitor enhancements to warranty systems and policies

Other duties as assigned

Qualification

Warranty Claims ProcessingCRM SystemsData AnalysisCustomer ServiceProcess ImprovementTechnical ProficiencyMultilingual SkillsNegotiation SkillsCommunication SkillsOrganizational Skills

Required

2 year degree post-secondary education in business, accounting or other related field, or equivalent education and experience

4+ years of experience in a high-volume customer service environment or equivalent

Advanced proficiency with PC tools, including word processing, spreadsheets, and database applications, with a focus on optimizing workflows

Exceptional oral, written, and telephone communication skills, with the ability to convey complex information clearly and effectively

Proven expertise in negotiation, problem-solving, and high-stakes decision-making

Superior organizational skills with the ability to prioritize and manage multiple, competing issues in a dynamic environment

Extensive product knowledge and technical proficiency to address warranty claims and product return inquiries, supported by at least four years of hands-on experience with products and parts

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future