Express Employment International · 14 hours ago
IT Support Specialist
Beaumont, TX
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrExpress Employment Professionals is seeking a dedicated IT Support Specialist to join their dynamic technology team. In this role, you will provide comprehensive technical support to end-users and ensure the smooth operation of hardware, software, and network systems across the organization.
Staffing & Recruiting
Responsibilities
Deliver prompt and effective technical support to users via help desk platforms such as ServiceNow and Jira
Troubleshoot and resolve hardware issues related to computers, peripherals, and other IT equipment
Manage computer systems including Windows and macOS operating systems, ensuring security and performance
Support network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), and firewall configurations
Assist with software troubleshooting for applications like Microsoft Office and other enterprise tools
Configure and maintain computer hardware, operating systems, and software updates
Support IT infrastructure components such as servers, switches, and routers to ensure network stability
Document issues, resolutions, and procedures accurately for future reference
Collaborate with cross-functional teams to implement system upgrades and new technology deployments
Maintain knowledge of current industry trends related to IT support, cybersecurity, and hardware management
Qualification
Required
Proven experience in technical support or desktop support roles within a corporate environment
Strong knowledge of computer management including hardware setup, operating systems (Windows, macOS, Linux), and software troubleshooting
Familiarity with network concepts such as LAN configuration, VPN setup, firewall management, and basic network troubleshooting
Demonstrated ability to communicate complex technical information clearly to non-technical users
Knowledge of IT support best practices in customer service and problem resolution
Deliver prompt and effective technical support to users via help desk platforms such as ServiceNow and Jira
Troubleshoot and resolve hardware issues related to computers, peripherals, and other IT equipment
Manage computer systems including Windows and macOS operating systems, ensuring security and performance
Support network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), and firewall configurations
Assist with software troubleshooting for applications like Microsoft Office and other enterprise tools
Configure and maintain computer hardware, operating systems, and software updates
Support IT infrastructure components such as servers, switches, and routers to ensure network stability
Document issues, resolutions, and procedures accurately for future reference
Collaborate with cross-functional teams to implement system upgrades and new technology deployments
Maintain knowledge of current industry trends related to IT support, cybersecurity, and hardware management
Preferred
Experience working with IT service management tools like BMC Remedy or ServiceNow
Proficiency in using ticketing systems such as Jira or ServiceNow for issue tracking
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Express Employment International
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.
Founded in 1983
10001+ employees
H1B Sponsorship
Express Employment International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Bob Funk Sr.
Co-Founder, President and Board Member
ELLIOTT EISEMAN
PRESIDENT & CO-FOUNDER
Recent News
Express Employment Professionals
2025-10-03
Express Employment Professionals
2025-09-24
Company data provided by crunchbase