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State of Missouri · 1 day ago

Customer Service Representative - Reporting Specialist

Jefferson City, MO

Full-time

Onsite

Entry Level

$38K/yr - $40K/yr

2+ years exp

The Missouri Ethics Commission (MEC) is seeking a Customer Service Representative - Reporting Specialist for the Compliance and Education division. This role will assist individuals in preparing and submitting various reports filed with the Commission, providing assistance via phone and email.

AgricultureGovernmentInformation Technology

Responsibilities

Assist individuals in preparing and submitting various reports filed with the Commission

Provide assistance via phone and email

Enter and update information in electronic systems

Check reports for completeness and accuracy

Qualification

Electronic reporting systemsInterpret lawsRegulationsWrittenOrganizational skillsAttention to detailVerbal communicationProfessional phone handlingIndependenceTeamworkConfidentiality

Required

An associates degree from an accredited college or university; or a high school diploma/equivalent and two years of work experience are required

Ability to handle large volumes of phone calls professionally

Ability to interpret, explain, and apply the laws and regulations pertaining to assigned area

Excellent organizational skills

Excellent attention to detail

Excellent written and verbal communication skills

Ability to establish and maintain working relationships with other staff, elected and appointed officials at the state and local government levels, and the general public

Ability to work independently with minimal supervision as well as part of a team

Ability to maintain confidentiality