OVERJET · 5 hours ago
Senior Support Engineer
SLC Metro Area
Full-time
Hybrid
Mid, Senior Level
2+ years expOverjet is the world-leader in dental AI, focusing on improving oral health for all. As a Senior Support Engineer, you will provide support to dental practice customers, troubleshoot issues, and assist with customer requests to enhance service delivery.
Artificial Intelligence (AI)DentalElectronic Health Record (EHR)Health DiagnosticsSoftware
Responsibilities
Demonstrate a proactive, responsive, and solution-based approach to enhance customer relations via support tickets, calls, and emails
Responsible for interpreting and resolving user questions concerning system use, and user behavior within clinics
Exercise independent judgment to determine the root cause of the issue and find a resolution
Manage resolution process including escalations of possible bugs to Practice Engineering Team
Resolution of various issues that are deemed not necessary for escalation to the Practice Engineering Team
Assist Practice Customer Success teams in completing customer tasks such as system configurations and user management
Identify and implement opportunities for increased operational efficiencies with clinic onboarding & support procedures to enhance client service delivery
Qualification
Required
Excellent academic background in Computer Science or other related field
2-5 years of experience of Software Engineering or Support Engineering experience
3+ years of SaaS experience
Proficient in Windows installation, configuration, troubleshooting computer peripherals and third party driver software
Proficient in diagnosing and advising customers in regards to system errors, network connectivity problems, and performance issues
Excellent customer-facing communication skills
Excellent verbal and written communication in English is required
Ability to thrive in a fast-paced, technical, and mission-focused environment
Preferred
Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
Benefits
Competitive Compensation and Equity
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Work from Home Stipend
Company
OVERJET
Overjet is a software development company that offers an AI platform for dentistry with precision and educates patients.
51-200 employees
H1B Sponsorship
OVERJET has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (14)
2022 (12)
2021 (6)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$155.91MKey Investors
March CapitalCrosslink Capital
2025-12-08Series Unknown· $25.36M
2024-03-05Series C· $53.2M
2021-12-20Series B· $42.5M
Leadership Team
Wardah Inam
Founder & CEO
Alexander Jelicich
Co-Founder
Recent News
MedCity News
2026-01-23
Coverager
2026-01-23
Company data provided by crunchbase