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Food for Lane County · 4 days ago

Bilingual Front Desk and Administrative Support

Eugene,OR,US

Full-time

Onsite

New Grad, Entry Level

$19.50/hr - $19.50/hr

Food for Lane County is dedicated to reducing hunger by engaging the community to create access to food. The Bilingual Front Desk and Administrative Support role involves providing excellent customer service, managing phone systems, and offering translation support, while assisting with various administrative tasks.

Non-profit Organization Management

Responsibilities

ANSWER PHONES and HELP MANAGE PHONE SYSTEM

Provide break, lunch, and other backup coverage for the front desk

While covering the front desk, greet and direct phone guests in a prompt, professional, and courteous manner

Direct calls to appropriate staff

Provide guests relevant referrals to food pantries and other social services

Provide basic information to public as requested

Provide Spanish translation support as needed

Assist with other administrative tasks as assigned by supervisor

Refer callers and visitors needing food assistance to appropriate social services offered by FFLC and other partner organizations

Emergency Food Bags: Take relevant information from clients requesting food assistance and accurately record information in specified electronic forms. Provide food bags and resources and communicate guidelines of one-time food bag assistance to clients. Also provide backup support to create emergency food bags

UniteUS: Respond in a timely manner to requests, follow up with clients, enter data, and refer clients to other agencies as needed

Greet and direct walk-in guests in a prompt, professional and courteous manner

Receive food and cash donations from walk-in donors and provide receipts when necessary

Become familiar with the procedures for receiving food donations in the case that a warehouse employee is unavailable

Keep lobby/reception area clean and organized. Includes sanitization of area and frequently used office supplies

Keep front desk materials well organized (brochures, flyers, etc.)

Print and replenish resource printed materials as needed, update when PAS staff provide new versions

Give incoming mail to designated Development staff for sorting and distribution; separate and prepare outgoing mail

Assist Development staff with outgoing bulk mailings

Support other Admin staff with tasks as needed

Assist with errands as needed using personal or FFLC vehicle

Communicate important information to Supervisor, other Admin Staff, and HR

Coordinate closely with Supervisor to ensure appropriate workloads and adequate coverage of assigned tasks

Actively demonstrate FFLC’s values of compassion, collaboration, and inclusion

Represent FFLC to the public with knowledge and respect

Attend mandatory all staff meetings and staff trainings/activities

Participate in staff events as directed by supervisor

Keep desk area neat and organized

Perform other duties as assigned by supervisor

Qualification

Customer service skillsBilingual (English/Spanish)Microsoft WordMicrosoft ExcelMicrosoft OutlookCompassionate attitudeMulti-taskingOrganizational skillsAttention to detailVerbal communication

Required

Exceptional phone and customer service skills

Ability to work with people from a wide diversity of backgrounds

Professional, thoughtful, and respectful verbal communication skills

Friendly, compassionate, and respectful attitude

Strong organizational skills with excellent ability to pay attention to detail

Comfortable working in a fast-paced manner when necessary

Capable of competently multi-tasking when necessary

Take initiative to complete other tasks during slow times

Sensitivity to, and ability to maintain, confidential information

Proficient use of Microsoft Word, Excel, and Outlook

Able to operate basic office equipment (copier, postage machine)

English/Spanish bilingual required – Spanish proficiency will be assessed to qualify for differential pay

Preferred

Willingness to occasionally take on more hours to cover vacations or other out of office time for the front desk person is a plus, but not required

Willingness to occasionally use your own car to run errands as directed by supervisor is a plus but not required. (Mileage is paid)

Benefits

Eligible for FFLC sponsored benefits (e.g. paid time off benefits such as vacation, sick, holidays)

Eligible to participate in 401k retirement plan.

Company

Food for Lane County

Established in 1984, Food for Lane County (FFLC) is a private, nonprofit food bank dedicated to reducing hunger by engaging our community to create access to food.

Founded in 1984