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MongoDB · 5 days ago

Manager, Renewals

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$126K/yr - $126K/yr

3+ years exp

MongoDB is looking for an experienced and results-oriented people leader to initiate their Renewals Team function in the Americas region. The role involves developing a renewal process that enhances customer experience and drives business results, while also coaching and mentoring a team of renewals professionals.

Cloud ComputingDatabaseOpen SourceSaaSSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Hire, onboard and develop a team of engaged and high performing renewals professionals through thoughtful enablement, performance coaching and career development planning

Execute a 120 day renewal process for your team in collaboration with internal stakeholders that provides an excellent customer experience while also maximizing contract value to achieve or exceed renewal targets

Implement renewal forecasting cadence within your team and regularly deliver an accurate renewal forecast summary to CS and Sales leadership

Ensure the team has the necessary ongoing enablement in relevant areas including: product, pricing, opportunity management, data quality/accuracy, quoting and forecasting

Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally

Take a lead role in collaborating with internal resources (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common renewal scenarios

Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration

Qualification

Renewals strategyForecastingTeam managementData-driven decision makingCommunication skillsCustomer escalation managementCultural awarenessCollaborationTime managementProblem-solving

Required

Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority

A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes

A mind for technology; We'll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be too

High organization in your workflows; To lead and execute efficiently, you'll need to be a specialist in prioritization and time management

Proven ability to capture and communicate an accurate forecast

You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; As a new function, we will look to you to help us establish and evolve processes

A strong desire to embrace partnership and collaboration; You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to establish the Renewals Team role and 'brand' across the AMER region

You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds

Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally; Ability to manage customer escalations through to a satisfactory resolution for both the customer and MongoDB

A Bachelor's degree combined with 3+ years of management experience, preferably in a renewals management capacity

Benefits

Employee affinity groups

Fertility assistance

Generous parental leave policy

Company

MongoDB

Glassdoor4.2

MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.

Founded in 2007

New York, New York, USA

5001-10000 employees

https://www.mongodb.com/

H1B Sponsorship

MongoDB has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (159)

2024 (150)

2023 (133)

2022 (79)

2021 (51)

2020 (30)

Funding

Current Stage

Public Company

Total Funding

$311M

Key Investors

SalesforceEquityZenT. Rowe Price

2024-11-14Post Ipo Equity

2024-10-16Post Ipo Debt

2018-03-06Post Ipo Equity

Leadership Team

Chirantan Desai

President and Chief Executive Officer

Jim Scharf

Chief Technology Officer