Apply on Employer Site

IdeaTek · 2 days ago

Customer Success Specialist

Hutchinson,KS,US

Full-time

Onsite

Mid Level

3+ years exp

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. They are seeking a Customer Success Specialist to manage post-sale relationships with business customers, ensuring satisfaction, retention, and long-term growth through effective onboarding and ongoing support.

ConsultingEducationInformation TechnologyInternetOptical CommunicationResidentialTelecommunications

Responsibilities

Guide new customers from the close of sale through install—ensuring a smooth onboarding experience

Schedule and support customer discoveries, installations, and follow-ups

Confirm service accuracy and satisfaction before the first bill is issued

Create success plans for each client, documenting key needs, timelines, and account details

Own ongoing customer touchpoints: follow up, check-in, and retention outreach

Support account renewals and identify upsell opportunities through relationship-building

Maintain organized records of each customer’s journey and communication

Collaborate across departments to solve issues, improve handoffs, and advocate for customers

Help build scalable systems to ensure all accounts receive proactive care and follow-up

Qualification

Account managementCustomer serviceSales experienceCRM familiarityProblem-solvingTech-comfortableOrganizedInterpersonal skillsCommunication skillsAttention to detail