BBC · 18 hours ago
VP, Head of Client Success
New York, NY
Full-time
Hybrid
Director/Executive
$200K/yr - $245K/yr
12+ years expBBC is a globally renowned media company that makes and distributes sought-after television, audio, and digital content. The Vice President, Head of Client Success will be responsible for leading the Client Success function, ensuring exceptional client experience and driving revenue growth through strategic partnerships and operational excellence.
BroadcastingMedia and EntertainmentNewsSocial News
Responsibilities
Define and execute the vision, strategy, and operating model for Client Success across North America, ensuring consistent excellence in client delivery and retention
Build, mentor, and scale a high-performing Client Success team, fostering a culture of accountability, innovation, and measurable client impact
Stay ahead of industry trends to ensure BBC Studios remains a trusted, innovative partner for advertisers
Serve as the senior escalation point for key client relationships, strengthening long-term partnerships
Develop frameworks for proactive client engagement, renewal strategies, and upsell opportunities in partnership with Sales leadership
Oversee end-to-end campaign lifecycle management, ensuring optimized delivery across digital, video, branded content, FAST, and audio platforms
Partner closely with Ad Operations, Media Planning, and Analytics to deliver data-driven insights, executive-level reporting, and strategic performance storytelling
Collaborate with Sales leadership to identify growth opportunities and align Client Success initiatives with revenue targets
Drive the creation of compelling client-facing materials, including executive-level reporting and strategic recommendations
Introduce tools, processes, and technologies that enhance efficiency, scalability, and client experience
Qualification
Required
12+ years of experience in client success, account management, or related leadership roles within digital media, advertising, or premium content environments
Proven people leadership experience, including building teams and driving organizational change
Preferred
Deep understanding of the digital advertising ecosystem, including programmatic, video, branded content, and emerging platforms
Exceptional communication skills and executive presence, with the ability to influence senior stakeholders and external partners
Strong analytical mindset with experience leveraging data to inform strategy, optimize performance, and demonstrate ROI
Experience within global media organizations or premium publisher environments
Familiarity with platforms such as Salesforce, Google Ad Manager, and advanced analytics tools
Strategic, consultative leadership style with a client-first mindset
Benefits
100% Employer-Paid Medical and Dental Insurance (PPO plans)
Generous Paid Time Off
Flexible, Hybrid Working Arrangements
Strong commitment to work/life balance
Free Retirement Consulting for all employees
Pet Insurance
Commuter Benefits
Gym Reimbursement
Company
BBC
BBC is a large-scale broadcasting corporation that offers content to inform, educate, and entertain people.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5.68MKey Investors
Horizon 2020
2019-02-06Grant· $5.68M
Leadership Team
Tony Hall
Chief Executive Officer and Editor-in-Chief
Glyn Isherwood
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase