Rivian · 2 days ago
IT Support Specialist
US-CA-Palo Alto
Full-time
Hybrid
Entry, Mid Level
$36.20/hr - $42.25/hr
2+ years expRivian is a rapidly growing company focused on providing modern, reliable IT services. They are seeking an IT Support Specialist to deliver high-quality end-user support and ensure operational excellence within their IT Support function.
AutomotiveElectric VehicleManufacturingTransportation
Responsibilities
Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2)
Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications
Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies
Manage onboarding/offboarding support activities, including device provisioning and access setup
Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details)
Ensure strong customer communication: provide timely updates and follow-up until closure
Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact
Support device lifecycle processes: deployment, inventory updates, refresh, and returns
Contribute to knowledge base documentation and self-service improvements
Identify recurring issues and suggest automation or process improvements to reduce ticket volume
Qualification
Required
2–4 years of experience in IT support, service desk, or end-user computing roles
Strong troubleshooting skills across Windows and macOS environments
Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients)
Experience working in an ITSM tool such as ServiceNow or Jira Service Management
Strong customer service mindset with clear written and verbal communication
Ability to prioritize and manage multiple tickets effectively while meeting SLA expectations
Comfort supporting both onsite and remote users
Understanding of ITIL fundamentals (incident, request, escalation, knowledge management)
A process-driven mindset and attention to detail
Benefits
Robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment.
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
The Orlando Sentinel
2026-01-17
San Gabriel Valley Tribune
2026-01-17
2026-01-17
Company data provided by crunchbase