Decagon · 1 day ago
AI Conversational Designer
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $200K/yr
4+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The AI Conversational Designer will design, build, and optimize human-AI collaboration patterns, conducting research and prototyping new interaction patterns to enhance the effectiveness of AI systems.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Design and optimize enterprise-grade AI conversational experiences that map to real workflows and goals
Conduct research and experimentation to uncover effective patterns of human-AI collaboration
Run fast feedback loops with Engineering and Product to refine model behavior and features
Translate user insights into actionable recommendations for AI deployment and roadmap planning
Serve as a trusted advisor to customers and internal stakeholders on conversational AI design best practices
Qualification
Required
4+ years of relevant experience (e.g., product manager, conversational designer, applied researcher, consultant, engagement manager, or founder)
Strong ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experimentation, data analysis)
Technical fluency to understand and shape AI-driven interaction design
Excellent communication and collaboration skills, able to bridge technical and business contexts
Comfort working in fast-moving, ambiguous environments where you define problems as much as you solve them
Preferred
Degree in Human-Computer Interaction, Business, Economics, Computer Science, or a related field — or equivalent experience
Prior experience designing conversational systems, chatbots, or human-AI interaction frameworks
Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase