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ESP Ecole Supérieure de Publicité, Communication et Marketing · 7 hours ago

IT Help Desk Technician (Entry Level)

Fort Mill, SC

Full-time

Onsite

Entry Level

2+ years exp

ESP Associates, Inc. is seeking an IT Help Desk Technician in their Fort Mill, SC office. This entry-level position offers an opportunity for service-oriented professionals to learn and grow as part of a collaborative IT team, providing technical assistance and support to end users.

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Responsibilities

Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions

Helping configure, build, and deploy machines for new employees

Providing support to remote ESP offices

Qualification

Customer service attitudeWindows 7/10 knowledgeHardware troubleshootingMicrosoft Office proficiencyLAN/WAN supportVPN access knowledgeMicrosoft Server supportMulti-tasking abilityHyper-V software experienceVM software experienceAssociates DegreeCommunication skillsTeam collaboration

Required

Customer service attitude

Good verbal and written communication skills

Experience with laptops, workstations, cell phones, printing systems, and hardware trouble shooting

Working knowledge of Windows 7, Windows 10, Microsoft Office, and Office 365

Ability to work well in a highly collaborative, team setting

Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates

Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company's driving (MVR) policy