HTC Global Services · 3 hours ago
Microsoft Dynamics SME
Towson, MD
Full-time
Hybrid
Senior Level
7+ years expHTC Global Services is seeking a Microsoft Dynamics CRM Subject Matter Expert (SME) to lead the design, architecture, and implementation of CRM solutions. The role involves ensuring seamless integration with other systems, managing administration and support, and translating business requirements into technical solutions.
Information TechnologyInsuranceSoftware
Responsibilities
Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems
Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development
Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations
Develops and implements, and trains others to develop in Microsoft Dynamics
Helps gather and document requirements from non-technical business users
Uses technical expertise to translate business requirements into effective system requirements and functional design documents
Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions
Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution
Prototypes and demos recommended solutions for users
Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary
Provide ongoing technical support and training for end-users
Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user
Assist with the project planning, scheduling and deployment of the new CRM features
Qualification
Required
Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline
7 years of experience in IT industry
3 years of experience as a technical expert in an IT organization
3 years of experience developing in Microsoft Dynamics
Proficiency in Microsoft Dynamics 365 CRM Development and customization
Experience with JavaScript, C#, .NET, and Web Services
Knowledge of Dynamics 365 APIs and SDKs
Understanding of Customer Relationship Management solutions
Experience with SQL, database management and data migration techniques
Strong communication skills and ability to work in a team environment
Problem solving skills
Preferred
Master's Degree in Computer Science, Information Systems, or other related field or equivalent work experience
Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
Strong understanding of CRM data modeling, workflows and user interface customization
Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
Familiarity with Microsoft SharePoint
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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