Worldwide Golf · 12 hours ago
IT Support Specialist
Santa Ana, CA
Full-time
Onsite
Mid Level
$30/hr - $32/hr
3+ years expWorldwide Golf is a privately owned, multi-brand specialty golf retailer that has been in business over 50 years. The IT Support Specialist is responsible for day-to-day support of all company end-users, handling technical problems, troubleshooting issues, and managing account setups and permissions.
Retail
Responsibilities
Front lines of IT Support, handling the initial contact for all technical problems with corporate users as well as retail locations
Logging, tracking, assigning, and resolving support requests in the ticketing systems (Happy Fox & JIRA)
Using critical thinking skills to independently troubleshoot and problem solve desktop, network and common business app issues
Identifying complex issues that require advanced intervention and effectively routing them to specialized teams
Managing account setups, permissions, and password resets using tools such as Active Directory and Microsoft 365
Creating and updating knowledge base articles, FAQs, and training materials to promote user self-sufficiency
Assisting with troubleshooting of new POS software (GK). Experience with GK is a plus, but not required
Diagnosing and fixing hardware (desktops, POS, peripherals) and software problems
Monitoring IT helpdesk phone calls, emails and tickets
Using remote control software to resolve desktop issues
Identifying root cause of issues, being proactive in solving root cause and preventing reoccurrence
Offering excellent customer service, demonstrating patience and empathy
Working on weekend rotation on-call support for the retail locations
Assisting in the rollout and support of new technology, such as, 0365, BOPIS and POS; taking the lead on specific tasks and projects as needed
Monitoring store networks and resolving basic connectivity issues
Qualification
Required
3+ years of relevant IT experience is required
Relevant IT experience with retail point-of-sale (POS) systems is required
Proficiency with Microsoft Office Suite required
Strong verbal and written communication
Strong problem solving and critical thinking skills
Strong documentation skills
Preferred
5+ years of relevant experience is preferred
Experience with GK (POS system) is a plus, but not required
Bachelor's Degree in relevant field is a plus, but not required
CompTIA A+ or CCNA is a plus, but not required
Background in and exposure to PC maintenance/repair and application support
SAP (or other ERP) experience is a plus, but not required
Java experience is a plus, but not required
0365 Migration is a plus, but not required
Experience in retail is a plus, but not required
Benefits
Medical/dental/vision.
401(k) matching and HSA with company contribution.
Paid time off and sick time are offered with increasing tiers based on tenure.
Company
Worldwide Golf
Worldwide Golf is a privately owned, multi-brand specialty golf retail and e-commerce company that has been in business over 50 years.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase