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Randstad Digital Americas · 18 hours ago

Customer Service Representative

United States

Contract

Remote

New Grad, Entry Level

$21/hr - $22/hr

Randstad Digital Americas is seeking a Customer Service Representative who is committed to delivering exceptional service. The role involves resolving customer inquiries efficiently and contributing to a positive customer experience.

Information Technology & Services

Responsibilities

Point of Escalation for Customer for the Customer Support Operations

Responsible for Communicating key Activites and reports to the customer whenever required

Managing and triaging incoming customer issues and enquiries

Resolving issues/ closing out cases

Documenting and reporting on customer care issues

Monitoring key customer metrics and reporting on a daily basis

Communicating with internal and external stakeholders on day to day issues

End of day reporting on daily operations and ongoing issues

Identifying persisting operational issues and escalating appropriately

Upholding customer care policies

Generating weekly surveys and collecting customer feedback

Office administration

Qualification

Verbal communicationWritten communicationProblem-solvingCustomer service softwareAttention to detailOrganizational skillsTime managementDependabilityMulti-taskingTeam collaborationConflict resolution

Required

Strong verbal and written communication skills

Proven problem-solving and conflict-resolution skills

Customer-focused mindset with a commitment to service excellence

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Attention to detail and accuracy in documentation

Proficiency with computers and customer service software

Ability to remain calm and professional when handling challenging or escalated situations

Strong organizational and time-management skills

Dependability, accountability, and punctuality

Ability to work independently as well as collaboratively within a team

Preferred

Prior customer service or call center experience

Experience with data entry or billing inquiries

Familiarity with service metrics

Benefits

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan

Company

Randstad Digital Americas

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.

Founded in 1984