Dupaco Community Credit Union ยท 1 day ago
Member Solutions Mortgage Consultant
Dubuque, Iowa, United States
Full-time
Onsite
Entry Level
1+ years expDupaco Community Credit Union is seeking a Member Solutions Mortgage Consultant to support the management of delinquent mortgage loans and strengthen member relationships. The role involves providing solutions-focused guidance, initiating collection actions, and assisting members with account issues.
Employee BenefitsFinanceFinancial Services
Responsibilities
Review status of assigned delinquent Mortgage loans and initiate appropriate collection action based on whether the loan is an in-house loan or a serviced secondary market loan
Prepare correspondence for delinquent accounts, contact members and cosigners via phone and email as necessary
Work with other credit union departments with collection efforts
Assist members with issues and resolve within 24 - 48 hours
Act as a consultant for real estate-related member solutions
Conduct calling on Home Improvement loan delinquency
Conduct calling on Home Equity calling for accounts under 10 days and between 11-30 days delinquent
Conduct calling on Dupaco Mortgages, FNMA Mortgages, and FHLB Mortgages 17-30 days delinquent
Monitor and track repayment plans for delinquent mortgage accounts
Conduct calling on bankrupt mortgage accounts to be worked under 30 days
Complete monthly reporting for FHLB, FNMA, PMI, and property inspections
Receive inspection reports and document account notes accordingly
Send hardship packets and review Borrower Response Packages (BRP) within 48 hours of receipt to verify completeness before forwarding to Senior staff
Send acceleration notices as required
Verify property taxes are paid prior to sending acceleration notices
Manage workflow for deceased Mortgage Loan and Home Equity accounts, including member contact
Process removal of non-accrual status on applicable accounts
File NFP (Non-Performing Financials) claims and complete monthly reporting
Review HELOC loans over 90+ days past due for current lien position
Perform other duties as assigned
Qualification
Required
Associate's degree in related field or equivalent experience
1+ years of related experience
Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way
Thorough knowledge of secondary market and mortgage loan collection procedures and related legal requirements
Ability to perform mathematical calculations
Ability to read and understand contract issues
Company
Dupaco Community Credit Union
Dupaco Community Credit Union specializes in financial services & offers insurance, investment, business loans & employee benefit programs.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Dodds
Chief Operating Officer
Lisa Bowers (she/her)
Chief People Officer
Recent News
2023-12-27
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