Apply on Employer Site

Blanchard Machinery · 10 hours ago

Field Service Supervisor

West Columbia, SC

Full-time

Onsite

Mid, Senior Level

3+ years exp

Blanchard Machinery is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. The Field Service Supervisor is responsible for managing a team, ensuring customer satisfaction, and promoting a safe work environment while providing training and support to technicians in the field service area.

Real Estate

Responsibilities

Responsible for scheduling and prioritizing all work performed in the field service area

Responsible for customer communications including repair estimates and quotes. Also responsible for ensuring thorough and efficient repairs are completed to the customer's expectations and satisfaction

Responsible for conducting performance reviews and managing employee development in accordance with company guidelines

Contributes to a positive work environment and promotes the vision, mission and values of BMC

Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment

Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives

Maintain customer satisfaction with timely and accurate communication

Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress

Provides decision-making support to technicians in the analysis and resolution of service/parts problems

Prepares customer invoice for work performed

Effectively analyze and proactively seek out all options to provide the best solution for the customers and the company

Elevate customer issues to Product Support Manager when appropriate

Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately

Collaborate with all divisional areas of the dealership on continuous improvement projects that touch the service division

Must be willing visit customers and suppliers

Other duties as assigned

Qualification

Heavy equipment experienceSupervisory experienceTechnical troubleshootingSafety procedures knowledgeCustomer communicationOrganizational skillsComputer proficiencyTeam playerProblem solvingInterpersonal skillsTime managementAdaptability

Required

High school diploma required

3+ years of experience working on heavy equipment required

Valid driver's license and a safe driving record

Knowledge of safely operating heavy construction equipment

Advanced heavy equipment service/maintenance knowledge

Able to perform machine inspections

Ability to operate a service vehicle

Organizational and time management skills required

Must be a Team player that is enthusiastic and hard working with the ability to complete work with minimal supervision

High degree of interpersonal skills with solid written and oral communication skills is required

Must possess the personal discipline to establish the proper image as a representative of Blanchard Machinery with the ability to meet and work with the customer in a professional manner

Ability to perform duties with a sense of urgency, exceeding customer expectations

Able to work in a dynamic, fast paced service environment

Proficient in the use of a computer and related software (Word, Excel, etc.)

Strong problem solving skills and be detailed oriented with a high level of accuracy

Proven ability to navigate change in a productive manner, remaining open and driven by change in order to meet organizational goals and objectives

Sound decision making skills with ability to assess strengths and weaknesses of the team; pursue training and development opportunities; strive to continuously build knowledge and skills

Self-directed and committed to building a supportive, positive, and winning culture

Ability to lead and work effectively with teams