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AutoRABIT · 9 hours ago

Strategic Customer Success Manager

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $160K/yr

4+ years exp

AutoRABIT is a company that helps organizations in regulated industries improve their Salesforce development processes. They are seeking a Strategic Customer Success Manager to proactively manage customer accounts, drive product adoption, and enhance customer satisfaction through strategic engagements and problem-solving.

AnalyticsCloud Data ServicesData IntegrationDeveloper PlatformDevOpsInformation TechnologyProductivity ToolsSaaSSales AutomationSoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Proactively manage a book of business to drive product adoption to ensure a healthy renewal

Where risks may exist, create an Action Plan to drive customers back on track

Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)

Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions

Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success

Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements

Drive new opportunities within your book of business

Guide customers through significant service milestones such as upgrades, new releases, and new features

Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects

Qualification

Customer Success ManagementSalesforce Development EcosystemF500 Account ManagementTechnical AcumenSalesforceJIRAGITZohoPresentation SkillsVerbal CommunicationWritten CommunicationCollaborationProblem Solving