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Perdue Brandon Fielder Collins & Mott, LLP · 9 hours ago

Call Center Representative-Brownsville

Brownsville,TX,US

Full-time

Onsite

Entry Level

1+ years exp

Perdue Brandon Fielder Collins & Mott, LLP is a law firm representing governmental entities in Texas. They are seeking Call Center Representatives to manage inbound and outbound calls to collect delinquent property taxes while meeting production objectives in a structured environment.

ConsultingFunding PlatformLaw Enforcement

Responsibilities

Receiving inbound calls and/or make outbound calls to taxpayers to collect delinquent property taxes

Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information

Position requires ability to work in a very structured environment with a diverse workforce

Meeting daily, weekly and monthly production objectives

Must be able to adapt to dynamic, quickly changing telecommunications environment

Accountable for call quality, attendance, and adherence to work schedule results

Qualification

BilingualProficient typingCall Center ExperienceDealing with difficult peopleTolerance for stressDecision-making skillsCreative problem solving

Preferred

Previous office experience required, 1-2 years Call Center Experience preferred

High School diploma or equivalent required

Must be bilingual

Proficient typing required

Decision-making skills - Call Center professionals must be able to work independently and make decisions that balance the interests of the firm and the customer and make decisions that are cost effective

Creative problem solving skills - Every call is different, responding to these challenges demands quick and creative solutions

Ability to effectively deal with difficult people - Customers can be difficult and you need to be able to respond to difficult behavior with diplomacy and tact

Little need for control - People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux

Tolerance for stress - Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos

Company

Perdue Brandon Fielder Collins & Mott, LLP

Perdue Brandon Fielder Collins & Mott‚ LLP is a law firm focused on providing government agencies delinquent collections services, school funding services and appraisal district representation.

Founded in 1970

Amarillo, Texas, USA

201-500 employees