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eTeam · 1 day ago

Customer Service Specialist III

Charlotte, NC

Full-time

Hybrid

Mid Level

eTeam is a company focused on providing exceptional customer service, and they are seeking a Customer Service Specialist III. The role involves scheduling and managing workloads for field service personnel, handling emergency calls, and ensuring timely resolution of customer inquiries.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work

Answering a variety of inbound technicians, first responders, and emergency customer calls

Handling calls that may require additional research and follow up

Providing after-hours technician support and maintaining 24/7/365 coverage of customer emergency calls

Receiving, routing and assigning all orders for the Natural Gas Business Unit

Optimizing workloads when the operational environment changes

Assessing the nature of service call or emergency and employing appropriate human relations skills to fulfill accountabilities

Scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule

Monitoring work flow for approximately 350 Service Technicians

Qualification

Analytical skillsProblem-solving skillsCustomer service experienceHuman relations skillsField operation knowledge

Required

HS/GED

Ability to handle inbound technician, first responder, and emergency customer calls

Analytical skills and problem-solving skills to resolve customer inquiries

Comprehensive knowledge of field operation workflow

Independent judgment to optimize workloads

Ability to assess the nature of service calls or emergencies

Human relations skills to fulfill accountabilities competently

Ability to schedule service work and emergency response

Ability to monitor workflow for approximately 350 Service Technicians

Company

eTeam

Glassdoor4.0

eTeam is a staffing agency that also provides payrolling services.

Founded in 1999

Somerset, New Jersey, USA

501-1000 employees

http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (205)

2023 (11)

2022 (7)

2021 (24)

2020 (25)