LinkedIn · 1 day ago
Senior Director, Global Clients Program Customer Success-LinkedIn Talent Solutions (LTS)
Sunnyvale, CA
Full-time
Hybrid
Director/Executive
$190K/yr - $308K/yr
10+ years expLinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. The Senior Director, Global Clients Program Customer Success will lead the Customer Success team in enhancing customer value and satisfaction while driving results across multiple regions.
Professional NetworkingRecruitingSocial MediaSocial Recruiting
Responsibilities
Ownership and responsibility to set, lead, and drive the strategic priorities of the Global Clients Program Customer Success team across North America, Europe, Latin America and Asia
Lead a team of 120+ Customer Success Managers across the world
Drives the delivery of results for client adoption, engagement, satisfaction, and account retention. Customer Success outcomes include: increasing renewal rates, reducing churn, and influencing future lifetime value through higher product adoption and customer satisfaction
Coaches and develops directs toward delivering on KPIs in team development, onboarding, product adoption, education, project management, customer satisfaction and customer insights/value analysis
Partner closely with Global Clients sales leadership to align goals and incentives for the overall health of LinkedIn’s business
Collaborates extensively with cross-functional teams including Sales, Marketing, Operations, Product, Enablement, Deal Desk, Insights, and Global Services to deliver outsized value and impact for LinkedIn’s largest customers
Engages externally and stays abreast of industry trends to strategically plan, adapt, and shift the vision and direction of the team
Serves as executive sponsor of 5-10 key customers. Leading senior level relationships and value creation
Inspire and hold the team accountable to do their best work
Leads compassionately, focuses on coaching and developing team members and fosters an environment where the team wins and has fun
Champions inclusion and belonging and models the way for other leaders with creating an inclusive environment
Identify opportunities to enhance effectiveness and efficiency through technology
Qualification
Required
10+ years of progressive roles within Customer Success Leadership and/or Sales Leadership Experience
3+ years in people management and ideally distributed customer success teams, education teams, sales teams or pre-sales teams
Preferred
10+ years of work experience including consulting/customer success/sales/support/program management, etc
Ideal candidate has track record delivering results in both Sales and Customer Success
5+ years in people leadership with distinguished track record of success
Advanced degree in Business or related field
Systems thinker who can connect the dots between multiple initiatives across functions to drive customer value and experience
Experience designing, building, and driving innovative, customer-facing engagement programs at scale
Curiosity and willingness to experiment, fail fast, learn, and adapt; flexibility to learn from what you've done in the past, not adhere rigidly to it
Ability to lead and facilitate cross company initiatives
Track record of driving process improvements for scale and efficiency, including identifying and implementing technology solutions
Strength in strategic problem solving and articulating strategic plans in written and verbal formats
Deep experience in developing and making formal presentations to executive management
Experience hiring, developing, and retaining best in class talent
Teamwork mentality and willingness to assist wherever needed
Experience deriving insights from data and building actionable strategy based on analysis
Understanding of Artificial Intelligence
Benefits
Annual performance bonus
Stock
Benefits
Other applicable incentive compensation plans
Company
LinkedIn is a professional networking site that allows users to create business connections, search for jobs, and find potential clients. It is a sub-organization of Microsoft.
10001+ employees
H1B Sponsorship
LinkedIn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (892)
2024 (1108)
2023 (913)
2022 (1580)
2021 (1043)
2020 (1146)
Funding
Current Stage
Public CompanyTotal Funding
$154.8MKey Investors
Bain Capital VenturesGreylockSequoia Capital
2016-06-13Acquired
2016-02-15Private Equity
2014-04-01Series Unknown
Leadership Team
Ryan Roslansky
Chief Executive Officer
Dan Shapero
Chief Operating Officer
Recent News
2026-01-16
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2026-01-16
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