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Loyal Source Government Services · 1 day ago

Quality Technician - Days

El Paso, TX

Full-time

Onsite

Entry, Mid Level

$25/hr - $25/hr

2+ years exp

Loyal Source Government Services is a workforce solutions provider focused on delivering elite services in government healthcare and technical support. The Quality Technician role involves conducting assessments to ensure compliance with industry standards and contractual requirements while supporting continuous improvement initiatives.

GovernmentHealth CareInformation TechnologyStaffing Agency

Responsibilities

Monitors and audits process against established standards and conduct continuous analysis of quality defects and deviations

Observe onsite processes, patient or customer satisfaction, and overall operational efficiency and quality

Collaborates with site and company leadership to develop solutions identified areas of concern and continuous improvement opportunities

Analyze and interpret data from site assessments to identify trends, risks, and areas for improvement

Conduct subcontractor management quality reviews per the programs Subcontract Management, Quality Management or Program Management Plans

Keep current on industry regulations, quality standards, best practices and process optimization strategies

Support updates to inspection protocols and training materials to reflect any new requirements

Maintain accurate documentation of assessments and recommendations

Prepare and present detailed post-site visit reports summarizing and detailing findings

Foster a culture of continual improvement, accountability and excellence

Support the development and update of policies and standard operations procedures

Design and deliver training programs to staff on quality standards and compliance requirements

Foster a culture of continuous improvement and quality awareness among staff

The Quality Technician participates with other Quality and facility team members to review requirements, identify controls, develop audit checklists, perform oversight activities, and perform assessments of contractual requirements, environmental and safety checks, local statutes, laws, and regulations, as well as other unique requirements

Qualification

Quality AssuranceHealthcare Quality StandardsCertified Correctional Health ProfessionalData AnalysisAudit TechniquesMedical DocumentationInterpersonal SkillsProblem-Solving SkillsOrganizational Skills

Required

Bachelor's degree is preferred (5 years of healthcare quality assurance related experience may be considered equivalent to a bachelor's degree)

2 to 4+ years of experience in the quality field, correctional healthcare administration, or medical field is a must

Certified Correctional Health Professional (CCHP) or similar certification demonstrating in depth knowledge of detention health services standards and compliance

Experience with applying and assessing facilities compliance to the NDS is required

Experience with quality and healthcare industry standards. Examples include but are not limited to National Commission on Correctional Healthcare (NCCHC), ISO 9001, National Association for Healthcare Quality (NAHQ), The Joint Commission (TJC), and Occupational Safety and Health Administration (OSHA)

A working understanding of the principles of quality control, quality assurance and program management in a variety of industries including Federal and State Government, Military and Healthcare

Competence with QA Methodologies, audit techniques, data collection and analysis, root cause analysis, and excellent written and verbal communication skills

Ability to independently work and display a high level of professionalism with onsite staff

Capability to analyze data and present observations of overall quality and program management practices overseeing large programs, incorporating trend analysis, and other quality tools