RICOH COLOMBIA · 5 days ago
Manager, Dealer Salesforce Systems Operations
Parsippany, NJ
Full-time
Onsite
Mid, Senior Level
$90K/yr - $115K/yr
7+ years expRicoh is an integrated solutions provider and partner that connects people and technology. The Manager, Dealer Salesforce Systems Operations is responsible for the design, support, and management of Sales Operations CRM/PRM projects, leading cross-functional development efforts, and ensuring compliance with governance policies and data security standards.
Information Technology & Services
Responsibilities
Perform functional analysis, gap identification, and requirements definition for CRM/PRM changes
Provide functional/application expertise including quality review on design and testing
Lead and execute sales operations initiatives in compliance with defined processes and controls
Troubleshoot and diagnose complex business problems and recommend solutions
Stay current on latest tools/applications/techniques (Salesforce CRM/PRM)
Serve as primary system administrator for Salesforce CRM and PRM platforms
Manage user setup, profiles, roles, permissions, and security settings
Configure and maintain custom objects, fields, layouts, workflows, validation rules, and approvals
Develop and maintain reports and dashboards for Sales and Dealer performance
Oversee data management activities including imports, deduplication, and integrity checks
Implement and monitor integrations between SFDC, PRM, and other applications
Coordinate system upgrades, releases, and testing for optimal functionality
Provide end-user support and training, including documentation and troubleshooting
Monitor system performance and usage metrics to identify optimization opportunities
Collaborate with IT and business stakeholders to define and implement enhancements
Ensure compliance with governance policies, data security standards, and audit requirements
Develop instructor-led, e-learning, and blended learning courses for Dealer Sales Systems
Conduct needs analysis to determine learning objectives and instructional strategies
Complete regular calls to the field to evaluate process performance and provide feedback
Qualification
Required
Bachelor's or Master's Degree
1+ years leading cross-functional projects
7+ years as Analyst or Consultant within an Operational function
5+ years of SFDC CRM and/or PRM systems administration and design
Proficiency in SFDC CRM and PRM
Excellent analytical and strategic thinking skills
Leadership ability and influence in a matrix environment
Superior presentation and facilitation skills
Strong organizational and interpersonal skills
Preferred
Project management expertise preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase