Apply on Employer Site

LWCC · 15 hours ago

Insurance Operations - Customer Service Representative

Baton Rouge Metro

Full-time

Onsite

Entry Level

2+ years exp

LWCC, Louisiana Workers' Compensation Corporation, is a private mutual workers’ comp company dedicated to excellence in execution. The Customer Service Representative will handle administrative support services, manage data integrity in the CRM system, and provide exceptional customer experience while communicating with external customers.

Employee BenefitsHealth InsuranceInsurance

Responsibilities

Responsible for handling inbound and outbound departmental mailing

Handles regulatory forms, documents, and correspondence according to appropriate policies and procedures

Must be meticulous with regards to the handling of all PHS related certified mail

Handles the daily mailing of cancellation/reinstatement/rescind notices to our insureds and agents

Monitors and handles exception reports for the various departments

Handles exception reports from the CRM, including calling/e-mailing contacts to verify information

Follows policies and procedures for escalating exception reports

Receives, indexes and routes physical and scanned mail through ImageRight by using core systems to correctly identify mail recipients

Will assist CSRs with researching, handling, and responding to unidentified and returned mail

Will assist CSRs with processing policy endorsements

Primarily responsible for processing Loss Run and Experience Modifier requests

Primarily responsible for receiving and properly handling calls on the company’s main queue

Primarily responsible for preparing certified policies as requested by Legal Department

Handles Agent of Record Letters from agents and policyholders in accordance with LWCC policy

Handles Safety Services visit assignments, administrative duties, and special projects in their CRM

Provides exceptional customer experience when dealing with external customers

Sets up online account registration for external customers

Responsible for data collection, corrections and manual entry of contacts in CRM system, with concern for accuracy, data integrity and customer experience when communicating with external customers

Acts as a backup to route queue calls to appropriate department or person

Handles distribution of daily, weekly and monthly reports for various departments

Handles ordering supplies for the department via online system

Performs other administrative tasks as assigned in a timely, efficient manner in accordance with company policies and standards

Qualification

CRM system proficiencyData entry accuracyCustomer service skillsComputer skillsCritical thinkingPrioritization skillsLearn quicklyCommunication skillsTeam player