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Signature Products Group · 5 hours ago

IT Support Technician

Salt Lake City,UT,US

Full-time

Onsite

Entry Level

1+ years exp

Signature Products Group is an industry leader in the design and distribution of licensed products. They are seeking an IT Support Technician to serve as the primary point of contact for IT-related inquiries, ensuring optimal system functioning and delivering exceptional customer service.

ApparelEyewearFashionManufacturingWholesale

H1B Sponsor Likely

Responsibilities

Serving as the primary point of contact for users, delivering exceptional customer service and resolving issues with empathy and efficiency

Troubleshooting hardware, software, and network issues while maintaining a positive, charismatic demeanor to build trust and rapport

Cultivating strong, lasting relationships with clients and colleagues through active listening, clear communication, and personalized support

Installing and configuring hardware and software components, ensuring seamless user experiences and providing guidance with enthusiasm

Repairing or replacing damaged computer hardware, while explaining processes in an approachable and reassuring manner

Managing technical documentation with meticulous attention to detail to support efficient service delivery

Maintaining accurate and detailed records of services performed during interactions, highlighting customer feedback and resolutions

Assisting with the installation of Ethernet and Coaxial cabling, as well as network or security systems, while prioritizing safety and customer satisfaction

Qualification

IT support experienceMicrosoft Windows DesktopMicrosoft Office 365On-Prem/Azure Active DirectoryMicrosoft Windows ServerVoIP Phone SystemsMacOSCustomer service skillsProblem-solving skillsInterpersonal skills

Required

2+ years in customer service roles, demonstrating charisma, empathy, and the ability to handle diverse client needs effectively

1+ year in IT support and systems maintenance

Proficiency in Microsoft Windows Desktop Environment

Outstanding written and verbal communication skills, with a focus on engaging and persuasive interactions

Exceptional interpersonal skills and charisma to foster positive relationships and de-escalate challenging situations

Keen attention to detail

Strong problem-solving skills, applied in a customer-centric manner

Ability to lift up to 50lbs

Ability to work comfortably on a ladder

Experience with Microsoft Office 365 Cloud Environment

Knowledge of On-Prem/Azure Active Directory

Familiarity with Microsoft Windows Server Environment

Preferred

VoIP Phone Systems

MacOS

Benefits

401(k) + company match

Health, dental, vision insurance

Flexible PTO

Canine-friendly office

Onsite gym & special events

Company

Signature Products Group

Signature Products Group designs, develops, manufactures, and distributes apparel, wallets, and automotive accessories.

Founded in 2001

Salt Lake City, Utah, USA

51-200 employees

https://spgcompany.com

H1B Sponsorship

Signature Products Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)