HELP DESK TECHNICIAN jobs in United States
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IGNITE · 4 hours ago

HELP DESK TECHNICIAN

positionWashington, DC
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Ignite is a Service-Disabled Veteran-Owned Small Business providing professional services to various industries. The Help Desk Technician is responsible for delivering Tier I and Tier II technical support to end users, troubleshooting issues, and ensuring compliance with established procedures and security requirements.

Defense & Space
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide Tier I and Tier II technical support for end users, resolving incidents related to hardware, software, and system access
Receive, log, track, and manage service tickets in accordance with established ITSM processes and SLAs
Diagnose and troubleshoot technical issues, escalating unresolved or complex problems to higher-tier support as appropriate
Communicate clearly and professionally with users regarding issue status, resolution steps, and follow-up actions
Document incident resolutions, troubleshooting steps, and knowledge articles to support continuous improvement
Support account management activities, including password resets, access requests, and basic system configuration
Ensure compliance with security policies, procedures, and operational standards when handling user requests

Qualification

CompTIA A+CompTIA Network+ITIL FoundationTechnical troubleshootingService ticket managementCustomer serviceCommunication skillsDocumentation skills

Required

Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 5+ years of experience providing customer support, technical troubleshooting, and service ticket management
Experience supporting users in an IT service desk or help desk environment
Strong customer service, communication, and documentation skills

Preferred

CompTIA A+
CompTIA Network+
ITIL Foundation or equivalent certification

Company

IGNITE

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Ignite, a Service-Disabled, Veteran-Owned, Small Business (SDVOSB) headquartered in Huntsville, AL, is ISO 9001:2015 certified and appraised at CMMI Services Level 3 and CMMI Development Level 2.
dateFounded in 2001
location
Huntsville, AL, US
people-size201-500 employees
web-link
https://igniteimpossible.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Stephen Mitchell
Chief Information Officer
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Company data provided by crunchbase